52
NPS
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AgileEngine
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About AgileEngine's Brand
We turn ideas into software that people love AgileEngine is a Miami-based software development company with R&D centers across Latin America, Europe, and Asia. We’ve been among the Inc. 5000 fastest-growing companies for 5 consecutive years and made it to the top 15 app developers globally. Fortune 500 enterprises, Emmy-winning media brands, and technology experts from Google and Nokia entrust mission-critical software to us. Why? Our team comprises top-3% tech talent, and we know the ins and outs of delivering products that consistently wow users.
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
AgileEngine NPS
AgileEngine's Net Promoter Score (NPS) is a 52 with 70% Promoters, 12% Passives, and 18% Detractors. Net Promoter Score tracks whether AgileEngine's customers would recommend using the product based on a scale of -100 to 100.
AgileEngine Overall NPS
| 70% | Promoters |
|---|---|
| 12% | Passives |
| 18% | Detractors |
AgileEngine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -33 | Aug 2022 | -33 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 17 | Nov 2022 | 17 |
Dec 2022 29 | Dec 2022 | 29 |
Feb 2023 37 | Feb 2023 | 37 |
May 2023 50 | May 2023 | 50 |
Aug 2023 54 | Aug 2023 | 54 |
Oct 2023 54 | Oct 2023 | 54 |
Nov 2023 57 | Nov 2023 | 57 |
Apr 2024 60 | Apr 2024 | 60 |
Sep 2024 49 | Sep 2024 | 49 |
Jan 2026 52 | Jan 2026 | 52 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AgileEngine NPS by Gender
AgileEngine's NPS was rated 0 by Male customers on Comparably.
Male
0
AgileEngine's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
AgileEngine's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AgileEngine NPS by Ethnicity
AgileEngine's NPS was rated 34 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 34 | Other | 34 |
AgileEngine NPS by Usage
AgileEngine's NPS was rated -34 points by customers who have used AgileEngine's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
AgileEngine Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of AgileEngine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AgileEngine Customer Loyalty Score by Gender
AgileEngine's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AgileEngine.
Male
70%
Yes
Female
N/A
Yes
AgileEngine Customer Loyalty Score by Ethnicity
AgileEngine's Customer Loyalty score was rated 70% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AgileEngine.
70
out of 100
Other
AgileEngine Customer Loyalty Score by Usage
AgileEngine's Customer Loyalty score was rated 70% by customers who have used AgileEngine's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AgileEngine Customer Loyalty Score by Industry
AgileEngine's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AgileEngine Product Quality
4/5
AgileEngine has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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AgileEngine Product Information
AgileEngine’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AgileEngine's product the highest.
- Website
- http://agileengine.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Enterprise
On Demand
Quick Insights into AgileEngine Product Quality
AgileEngine's Product Quality score was rated highest by customers from the Tech industry.
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Ranked AgileEngine Product Quality the Highest
AgileEngine Product Quality Score by Gender
AgileEngine's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AgileEngine.
Male
3.1/5
Female
N/A
AgileEngine Product Quality Score by Ethnicity
AgileEngine's Product Quality score was rated 2.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AgileEngine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 2.6 | Other | 2.6 |
AgileEngine Product Quality Score by Usage
AgileEngine's Product Quality score was rated 3.1 stars by customers who have used AgileEngine's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AgileEngine Product Quality Score by Industry
AgileEngine's Product Quality score was rated 3.5 stars by Tech industry customers.
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AgileEngine Pricing
AgileEngine ROI & Value For Money
3.9/5
AgileEngine has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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AgileEngine Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into AgileEngine ROI
AgileEngine's ROI score was rated highest by Other customers.
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Ranked AgileEngine ROI the Highest
AgileEngine ROI Score by Gender
AgileEngine's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
AgileEngine ROI Score by Ethnicity
AgileEngine's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AgileEngine.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
AgileEngine ROI Score by Usage
AgileEngine's ROI score was rated 2.8 stars by customers who have used AgileEngine's products/services for Less than 1 Year.
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AgileEngine ROI Score by Industry
AgileEngine's ROI score was rated 3.5 stars by Tech industry customers.
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AgileEngine Customer Satisfaction (CSAT)
AgileEngine Customer Satisfaction (CSAT) Score
70 / 100
AgileEngine has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AgileEngine Customer Satisfaction
AgileEngine's Customer Satisfaction score was rated highest by customers who have used AgileEngine's products/services for Less than 1 Year.
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Ranked AgileEngine Customer Satisfaction the Highest
AgileEngine Customer Satisfaction Score by Gender
AgileEngine's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AgileEngine.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
AgileEngine Customer Satisfaction Score by Usage
AgileEngine's Customer Satisfaction score was rated 67 points by customers who have used AgileEngine's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AgileEngine Customer Service
3.9/5
AgileEngine has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About AgileEngine's Customer Service
Address
433 Plaza Real, Boca Raton, FL 33432
Website
http://agileengine.com
Phone Number
17033286571
AgileEngine's Social Links
Quick Insights into AgileEngine Customer Service
AgileEngine's Customer Service score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked AgileEngine's Customer Service score.
Ranked AgileEngine Customer Service the Highest
AgileEngine Customer Service Score by Gender
AgileEngine's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AgileEngine.
Male
2.8/5
Female
N/A
AgileEngine Customer Service Score by Ethnicity
AgileEngine's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AgileEngine.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
AgileEngine Customer Service Score by Usage
AgileEngine's Customer Service score was rated 2.8 stars by customers who have used AgileEngine's products/services for Less than 1 Year.
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AgileEngine Customer Service Score by Industry
AgileEngine's Customer Service score was rated 3.5 stars by Tech industry customers.
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AgileEngine as an Employer
4.8/5
AgileEngine has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AgileEngine scored a 52 for Net Promoter Score and a 77 for Employee Net Promoter Score. NPS gauges how likely a customer of AgileEngine would recommend the brand to a friend. ENPS measures how likely AgileEngine employees would recommend working at AgileEngine to a friend.
Net Promoter Score
52
NPS Score
| 70% | Promoters |
|---|---|
| 12% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
77
eNPS Score
| 85% | Promoters |
|---|---|
| 7% | Passive |
| 8% | Detractors |
