89
NPS
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Brand Page
Agility
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About Agility's Brand
Agility CMS is a cloud-based SAAS platform that makes building and managing websites easy.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
Agility NPS
Agility's Net Promoter Score (NPS) is a 89 with 89% Promoters, 11% Passives, and 0% Detractors. Net Promoter Score tracks whether Agility's customers would recommend using the product based on a scale of -100 to 100.
Agility Overall NPS
| 89% | Promoters |
|---|---|
| 11% | Passives |
| 0% | Detractors |
Agility NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Jan 2021 50 | Jan 2021 | 50 |
Apr 2021 66 | Apr 2021 | 66 |
Oct 2021 75 | Oct 2021 | 75 |
Jan 2022 80 | Jan 2022 | 80 |
Aug 2022 83 | Aug 2022 | 83 |
Sep 2022 85 | Sep 2022 | 85 |
May 2023 87 | May 2023 | 87 |
Jul 2024 88 | Jul 2024 | 88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agility Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Agility users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agility Product Quality
4.3/5
Agility has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Agility's overall Product Quality score rated by its users and customers.
Agility Product Information
Agility’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Content
Media
Productivity
SaaS
Sports & Entertainment
Agility Pricing
Agility ROI & Value For Money
4.2/5
Agility has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Agility Customer Satisfaction (CSAT)
Agility Customer Satisfaction (CSAT) Score
40 / 100
Agility has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agility Customer Service
4.1/5
Agility has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Agility's Customer Service
Address
3rd Floor - 490 Adelaide St. W, Irvine, CA M5V 1T2
Website
http://www.softsolsgroup.com/
Phone Number
1(888) 299-2998
Agility as an Employer
3.8/5
Agility has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Agility scored a 89 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Agility would recommend the brand to a friend. ENPS measures how likely Agility employees would recommend working at Agility to a friend.
Net Promoter Score
89
NPS Score
| 89% | Promoters |
|---|---|
| 11% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 55% | Promoters |
|---|---|
| 20% | Passive |
| 25% | Detractors |
