50
NPS
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Agility Recovery
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About Agility Recovery's Brand
Agility Recovery is a rapidly growing business to business company focused on business continuity and disaster recovery. We are a company with an innovative culture and a fast-paced environment, backed by the solid foundation of a 30-year history serving thousands of customers across the United States and Canada.? When a customer experiences a disruption to their business (whether it is a hurricane, malware attack, or burst pipe in the building), we offer flexible solutions that cover everything from business continuity planning and alerting/messaging software, to physical workspace and data recovery. Agility is the only integrated business continuity solution that helps companies plan, train, test, alert, and recover – all in one. We spend our days working to “do good” and our services bring hope to organizations during a crisis.
Brand at a Glance
55%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Agility Recovery NPS
Agility Recovery's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Agility Recovery's customers would recommend using the product based on a scale of -100 to 100.
Agility Recovery Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Agility Recovery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Oct 2025 50 | Oct 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agility Recovery Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Agility Recovery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agility Recovery Product Quality
3.5/5
Agility Recovery has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agility Recovery's overall Product Quality score rated by its users and customers.
Agility Recovery Product Information
Agility Recovery serves markets in the United States. Agility Recovery supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Agility Recovery’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Languages Supported
English
Product Type
Incident Management Software
Business Continuity Software
Emergency Notification Software
Agility Recovery Pricing
Agility Recovery ROI & Value For Money
3.5/5
Agility Recovery has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agility Recovery's overall ROI score rated by its users and customers.
Agility Recovery Pricing Plans
Agility Recovery has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Agility Recovery?
Small Businesses
Medium Businesses
Large Enterprises
Agility Recovery Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agility Recovery Customer Service
3.2/5
Agility Recovery has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Agility Recovery's overall Customer Service score rated by its users and customers.
About Agility Recovery's Customer Service
Address
1225 17th Street, Suite 2000, Denver, CO 80202
Website
http://www.agilityrecovery.com/
Phone Number
866-364-9696
Agility Recovery's Social Links
Agility Recovery as an Employer
2.9/5
Agility Recovery has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Agility Recovery scored a 50 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Agility Recovery would recommend the brand to a friend. ENPS measures how likely Agility Recovery employees would recommend working at Agility Recovery to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
