-100
NPS
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Agio Technology
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About Agio Technology's Brand
Agio is a progressive managed IT services firm built around six core values in support of our singular mission: to be the best provider to
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Agio Technology NPS
Agio Technology's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Agio Technology's customers would recommend using the product based on a scale of -100 to 100.
Agio Technology Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Agio Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agio Technology Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Agio Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agio Technology Product Quality
1.5/5
Agio Technology has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agio Technology's overall Product Quality score rated by its users and customers.
Agio Technology Product Information
Agio Technology’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.agio.com
Industry
Tech
Enterprise
SaaS
Agio Technology Pricing
Agio Technology ROI & Value For Money
1.5/5
Agio Technology has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agio Technology's overall ROI score rated by its users and customers.
Agio Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agio Technology Customer Service
1.5/5
Agio Technology has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agio Technology's overall Customer Service score rated by its users and customers.
About Agio Technology's Customer Service
Address
237 Park Avenue, 9th Floor, New York City, NY
Website
http://www.agio.com
Consumer vs. Employees
Agio Technology scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Agio Technology would recommend the brand to a friend. ENPS measures how likely Agio Technology employees would recommend working at Agio Technology to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
