34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Agios Pharmaceuticals
Marketing or Exec? Claim Your Free Account
About Agios Pharmaceuticals' Brand
Agios Pharmaceuticals is a biopharmaceutical company discovering and developing therapeutics for cancer metabolism.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
5/5
Pricing
2.5/5
Customer Service
Agios Pharmaceuticals NPS
Agios Pharmaceuticals's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Agios Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.
Agios Pharmaceuticals Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Agios Pharmaceuticals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -100 | Jun 2024 | -100 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agios Pharmaceuticals Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Agios Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agios Pharmaceuticals Product Quality
1.5/5
Agios Pharmaceuticals has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agios Pharmaceuticals' overall Product Quality score rated by its users and customers.
Agios Pharmaceuticals Product Information
Agios Pharmaceuticals’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Agios Pharmaceuticals Pricing
Agios Pharmaceuticals ROI & Value For Money
5/5
Agios Pharmaceuticals has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agios Pharmaceuticals' overall ROI score rated by its users and customers.
Agios Pharmaceuticals Customer Satisfaction (CSAT)
Agios Pharmaceuticals Customer Satisfaction (CSAT) Score
50 / 100
Agios Pharmaceuticals has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agios Pharmaceuticals Customer Service
2.5/5
Agios Pharmaceuticals has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Agios Pharmaceuticals' overall Customer Service score rated by its users and customers.
About Agios Pharmaceuticals's Customer Service
Address
38 Sidney Street, 2nd Floor, Cambridge, MA
Website
http://www.agiospharmaceuticals.com
Phone Number
(617) 649-8600
Agios Pharmaceuticals as an Employer
2.8/5
Agios Pharmaceuticals has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Agios Pharmaceuticals scored a 34 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Agios Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Agios Pharmaceuticals employees would recommend working at Agios Pharmaceuticals to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 11% | Promoters |
|---|---|
| 33% | Passive |
| 56% | Detractors |
