100
NPS
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Brand Page
Agora.io
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About Agora.io's Brand
Agora.io enables developers to add high definition voice & video calls into mobile and web apps through a simple yet powerful SDK.
Brand at a Glance
100%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Agora.io NPS
Agora.io's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Agora.io's customers would recommend using the product based on a scale of -100 to 100.
Agora.io Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Agora.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 100 | Mar 2023 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Jun 2024 100 | Jun 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agora.io Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Agora.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agora.io Product Quality
3.6/5
Agora.io has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Agora.io's overall Product Quality score rated by its users and customers.
Agora.io Product Information
Agora.io’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://agora.io
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Mobile App
On Demand
Agora.io Pricing
Agora.io ROI & Value For Money
4.2/5
Agora.io has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Agora.io Customer Satisfaction (CSAT)
Agora.io Customer Satisfaction (CSAT) Score
60 / 100
Agora.io has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Agora.io Customer Service
4.5/5
Agora.io has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Agora.io's Customer Service
Address
2804 Mission College Blvd, Suite 201, Santa Clara, CA 95054
Website
http://agora.io
Agora.io's Social Links
Agora.io as an Employer
4.3/5
Agora.io has a 4.3/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Agora.io scored a 100 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Agora.io would recommend the brand to a friend. ENPS measures how likely Agora.io employees would recommend working at Agora.io to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
