-67
NPS
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AgreeYa Solutions
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About AgreeYa Solutions' Brand
AgreeYa Solutions is a global provider of software, solutions, and services
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
2/5
Pricing
2/5
Customer Service
AgreeYa Solutions NPS
AgreeYa Solutions's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether AgreeYa Solutions's customers would recommend using the product based on a scale of -100 to 100.
AgreeYa Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
AgreeYa Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Oct 2022 -50 | Oct 2022 | -50 |
May 2025 -66 | May 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AgreeYa Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AgreeYa Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AgreeYa Solutions Product Quality
2.8/5
AgreeYa Solutions has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AgreeYa Solutions' overall Product Quality score rated by its users and customers.
AgreeYa Solutions Product Information
AgreeYa Solutions’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.agreeya.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
AgreeYa Solutions Pricing
AgreeYa Solutions ROI & Value For Money
2/5
AgreeYa Solutions has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock AgreeYa Solutions' overall ROI score rated by its users and customers.
AgreeYa Solutions Customer Satisfaction (CSAT)
AgreeYa Solutions Customer Satisfaction (CSAT) Score
33 / 100
AgreeYa Solutions has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AgreeYa Solutions Customer Service
2/5
AgreeYa Solutions has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock AgreeYa Solutions' overall Customer Service score rated by its users and customers.
About AgreeYa Solutions's Customer Service
Address
605 Coolidge Dr., Folsom, CA
Website
http://www.agreeya.com/
Phone Number
(916)294-0075
AgreeYa Solutions as an Employer
2.5/5
AgreeYa Solutions has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
AgreeYa Solutions scored a -67 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of AgreeYa Solutions would recommend the brand to a friend. ENPS measures how likely AgreeYa Solutions employees would recommend working at AgreeYa Solutions to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
