18
NPS
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Agropur
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About Agropur's Brand
Agropur cooperative is a Canadian dairy industry leader.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Agropur NPS
Agropur's Net Promoter Score (NPS) is a 18 with 46% Promoters, 26% Passives, and 28% Detractors. Net Promoter Score tracks whether Agropur's customers would recommend using the product based on a scale of -100 to 100.
Agropur Overall NPS
| 46% | Promoters |
|---|---|
| 26% | Passives |
| 28% | Detractors |
Agropur NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 24 | Dec 2023 | 24 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 19 | Mar 2024 | 19 |
May 2024 22 | May 2024 | 22 |
Oct 2024 25 | Oct 2024 | 25 |
Nov 2024 21 | Nov 2024 | 21 |
Jan 2025 16 | Jan 2025 | 16 |
Feb 2025 20 | Feb 2025 | 20 |
Apr 2025 21 | Apr 2025 | 21 |
Jun 2025 21 | Jun 2025 | 21 |
Oct 2025 18 | Oct 2025 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Agropur NPS by Gender
Female customers rated Agropur's NPS 17 points higher than Male customers.
Male
17
Agropur's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
34
Agropur's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Agropur NPS by Ethnicity
Agropur's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Agropur NPS by Age
Agropur's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Agropur NPS by Usage
Agropur's NPS was rated the highest by customers who have used Agropur's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 100 | Over 10 Years | 100 |
Agropur Customer Reviews
Out of the 4 Agropur customer reviews 3 were positive and 1 was constructive. Agropur customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Agropur Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Agropur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Agropur Customer Loyalty Score by Gender
Male customers rated Agropur's Customer Loyalty score 15% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Agropur.
Male
100%
Yes
Female
85%
Yes
Agropur Customer Loyalty Score by Ethnicity
Agropur's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Agropur.
87
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Agropur Customer Loyalty Score by Age
Agropur's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Agropur.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
36-40 100% | 36-40 | 100% |
Agropur Customer Loyalty Score by Usage
Agropur's Customer Loyalty score was rated 100% by customers who have used Agropur's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Agropur Product Quality
3.9/5
Agropur has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Agropur Product Information
Agropur’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.agropur.com/en/
- Company Size
- 5,001-10,000 Employees
Quick Insights into Agropur Product Quality
Agropur's Product Quality score was rated highest by customers who have used Agropur's products/services for Over 10 Years, and rated lowest by customers who have used Agropur's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Agropur's Product Quality.
Ranked Agropur Product Quality the Highest
Ranked Agropur Product Quality the Lowest
Agropur Product Quality Score by Gender
Male customers rated Agropur's Product Quality score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Agropur.
Male
4.1/5
Female
4/5
Agropur Product Quality Score by Ethnicity
Agropur's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Agropur.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Agropur Product Quality Score by Age
Agropur's Product Quality score was rated 4.6 stars by customers ages 18-25 and customers ages 36-40 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Agropur.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 4.6 | 36-40 | 4.6 |
Agropur Product Quality Score by Usage
Agropur's Product Quality score was rated the highest by customers who have used Agropur's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Agropur Pricing
Agropur ROI & Value For Money
3.9/5
Agropur has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Agropur's overall ROI score rated by its users and customers.
Quick Insights into Agropur ROI
Agropur's ROI score was rated highest by customers ages 18-25, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Agropur's ROI score.
Ranked Agropur ROI the Highest
Ranked Agropur ROI the Lowest
Agropur ROI Score by Gender
Female customers rated Agropur's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Agropur.
Male
4.1/5
Female
4.2/5
Agropur ROI Score by Ethnicity
Agropur's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Agropur.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Agropur ROI Score by Age
Agropur's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Agropur.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
36-40 4.3 | 36-40 | 4.3 |
Agropur ROI Score by Usage
Agropur's ROI score was rated the highest by customers who have used Agropur's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Agropur Customer Satisfaction (CSAT)
Agropur Customer Satisfaction (CSAT) Score
68 / 100
Agropur has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
11%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Agropur Customer Satisfaction
Agropur's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Agropur's Customer Satisfaction.
Ranked Agropur Customer Satisfaction the Highest
Ranked Agropur Customer Satisfaction the Lowest
Agropur Customer Satisfaction Score by Gender
Male customers rated Agropur's Customer Satisfaction score 8 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Agropur.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Agropur Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Agropur's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Agropur.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Agropur's Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Agropur.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Agropur Customer Satisfaction Score by Age
Agropur's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Agropur.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 100% |
Agropur Customer Satisfaction Score by Usage
Agropur's Customer Satisfaction score was rated 50 points by customers who have used Agropur's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Agropur Customer Service
3.9/5
Agropur has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Agropur's overall Customer Service score rated by its users and customers.
About Agropur's Customer Service
Website
http://www.agropur.com/en/
Quick Insights into Agropur Customer Service
Agropur's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Agropur's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Agropur's Customer Service score.
Ranked Agropur Customer Service the Highest
Ranked Agropur Customer Service the Lowest
Agropur Customer Service Score by Gender
Male customers rated Agropur's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Agropur.
Male
4.2/5
Female
3.8/5
Agropur Customer Service Score by Ethnicity
Agropur's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Agropur.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Agropur Customer Service Score by Age
Agropur's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Agropur.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
36-40 4 | 36-40 | 4 |
Agropur Customer Service Score by Usage
Agropur's Customer Service score was rated the highest by customers who have used Agropur's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Agropur as an Employer
3.2/5
Agropur has a 3.2/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Agropur scored a 18 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Agropur would recommend the brand to a friend. ENPS measures how likely Agropur employees would recommend working at Agropur to a friend.
Net Promoter Score
18
NPS Score
| 46% | Promoters |
|---|---|
| 26% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 42% | Promoters |
|---|---|
| 18% | Passive |
| 40% | Detractors |
