0
NPS
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Brand Page
AgroStar
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About AgroStar's Brand
Developer of a direct-to-farmer technology platform designed to simplify the agri-business experience for farmers in rural India. The company's AgroStar Farmer App is a one-stop platform for all agri-needs of farmers, that offers relevant expert advice, personalized, agri focused content, tips and articles for a wide variety of crops and issues commonly affecting them and also allows them to browse through a wide variety of quality products like seeds, crop protection, nutrition and farm implements belonging to best agri-brands in the country, enabling farmers to grow better produce and solve common problems occurring on the farm.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3/5
Customer Service
AgroStar NPS
AgroStar's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether AgroStar's customers would recommend using the product based on a scale of -100 to 100.
AgroStar Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
AgroStar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AgroStar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AgroStar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AgroStar Product Quality
4/5
AgroStar has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AgroStar's overall Product Quality score rated by its users and customers.
AgroStar Product Information
AgroStar’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.agrostar.in
- Company Size
- 51-200 Employees
AgroStar Pricing
AgroStar ROI & Value For Money
3/5
AgroStar has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AgroStar's overall ROI score rated by its users and customers.
AgroStar Customer Satisfaction (CSAT)
AgroStar Customer Satisfaction (CSAT) Score
100 / 100
AgroStar has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AgroStar Customer Service
3/5
AgroStar has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AgroStar's overall Customer Service score rated by its users and customers.
About AgroStar's Customer Service
Address
E-Space IT Park, Office No-101, First Floor, A1 Building, Pune, 411014 India
Website
www.agrostar.in
Consumer vs. Employees
AgroStar scored a 0 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of AgroStar would recommend the brand to a friend. ENPS measures how likely AgroStar employees would recommend working at AgroStar to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
