7
NPS
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AHEAD
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About AHEAD's Brand
AHEAD is a solutions-based company that helps clients move to an optimized IT service delivery model.
Brand at a Glance
86%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
AHEAD CMO
AHEAD NPS
AHEAD's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether AHEAD's customers would recommend using the product based on a scale of -100 to 100.
AHEAD Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
AHEAD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
May 2023 0 | May 2023 | 0 |
Jun 2023 -15 | Jun 2023 | -15 |
Aug 2023 -25 | Aug 2023 | -25 |
Sep 2023 -11 | Sep 2023 | -11 |
Feb 2024 -10 | Feb 2024 | -10 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -9 | May 2024 | -9 |
May 2025 0 | May 2025 | 0 |
Aug 2025 8 | Aug 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AHEAD NPS by Gender
AHEAD's NPS was rated 34 by Male customers on Comparably.
Male
34
AHEAD's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
AHEAD's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AHEAD NPS by Ethnicity
AHEAD's NPS was rated 20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 20 | Caucasian | 20 |
AHEAD Customer Reviews
Out of the 2 AHEAD customer reviews 1 was positive and 1 was constructive. AHEAD customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AHEAD Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of AHEAD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AHEAD Customer Loyalty Score by Gender
AHEAD's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
AHEAD Customer Loyalty Score by Ethnicity
AHEAD's Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AHEAD.
82
out of 100
Caucasian
AHEAD Customer Loyalty Score by Industry
AHEAD's Customer Loyalty score was rated 82% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AHEAD Product Quality
3.7/5
AHEAD has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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AHEAD Product Information
AHEAD’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AHEAD's product the highest.
- Website
- http://thinkahead.com/
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Virtual Reality
Quick Insights into AHEAD Product Quality
AHEAD's Product Quality score was rated highest by Male customers.
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Ranked AHEAD Product Quality the Highest
AHEAD Product Quality Score by Gender
AHEAD's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
AHEAD Product Quality Score by Ethnicity
AHEAD's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AHEAD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
AHEAD Product Quality Score by Industry
AHEAD's Product Quality score was rated 3.4 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AHEAD Pricing
AHEAD ROI & Value For Money
3.5/5
AHEAD has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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AHEAD Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into AHEAD ROI
AHEAD's ROI score was rated highest by Male customers.
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Ranked AHEAD ROI the Highest
AHEAD ROI Score by Gender
AHEAD's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AHEAD.
Male
3.6/5
Female
N/A
AHEAD ROI Score by Ethnicity
AHEAD's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AHEAD.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
AHEAD ROI Score by Industry
AHEAD's ROI score was rated 3.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AHEAD Customer Satisfaction (CSAT)
AHEAD Customer Satisfaction (CSAT) Score
54 / 100
AHEAD has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
7%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AHEAD Customer Satisfaction
AHEAD's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked AHEAD Customer Satisfaction the Highest
AHEAD Customer Satisfaction Score by Gender
AHEAD's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AHEAD.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
AHEAD Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AHEAD's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AHEAD.
40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
AHEAD Customer Satisfaction Score by Industry
AHEAD's Customer Satisfaction score was rated 40 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "AHEAD Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "AHEAD's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}AHEAD Customer Service
3.4/5
AHEAD has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About AHEAD's Customer Service
Address
150 South Wacker Drive Suite 2500, Chicago, IL
Website
http://thinkahead.com/
Phone Number
8889924323
Quick Insights into AHEAD Customer Service
AHEAD's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked AHEAD's Customer Service score.
Ranked AHEAD Customer Service the Highest
AHEAD Customer Service Score by Gender
AHEAD's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AHEAD.
Male
3.5/5
Female
N/A
AHEAD Customer Service Score by Ethnicity
AHEAD's Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AHEAD.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
AHEAD Customer Service Score by Industry
AHEAD's Customer Service score was rated 3.2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
AHEAD as an Employer
3.6/5
AHEAD has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
AHEAD scored a 7 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of AHEAD would recommend the brand to a friend. ENPS measures how likely AHEAD employees would recommend working at AHEAD to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
