

Provider of general banking services intended to offer corporate banking products and services and related financial services. The company's general banking services include correspondent banking, clearing, money market, foreign exchange, proprietary investment, securities trading activities, private banking and wealth management services, corporate banking and other financial services enabling its customers to get easy financial assistance.
Ahli United Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ahli United Bank's customers would recommend using the product based on a scale of -100 to 100.
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ahli United Bank has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ahli United Bank’s product quality score is a 5 out of 5 as rated by its users and customers.
Ahli United Bank has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ahli United Bank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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Building 2495, Road 2832, Al Seef District 428, Manama,
www.ahliunited.com
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