11
NPS
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Brand Page
Ahold
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About Ahold's Brand
Ahold is an international group of quality supermarkets based in Europe
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Ahold NPS
Ahold's Net Promoter Score (NPS) is a 11 with 33% Promoters, 45% Passives, and 22% Detractors. Net Promoter Score tracks whether Ahold's customers would recommend using the product based on a scale of -100 to 100.
Ahold Overall NPS
| 33% | Promoters |
|---|---|
| 45% | Passives |
| 22% | Detractors |
Ahold NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Nov 2021 -50 | Nov 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 25 | Mar 2022 | 25 |
Apr 2022 40 | Apr 2022 | 40 |
Jun 2022 17 | Jun 2022 | 17 |
Aug 2022 13 | Aug 2022 | 13 |
Oct 2022 12 | Oct 2022 | 12 |
Apr 2024 11 | Apr 2024 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ahold NPS by Gender
Ahold's NPS was rated 20 by Male customers on Comparably.
Male
20
Ahold's NPS was rated 20 by Male customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Female
N/A
Ahold's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ahold Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Ahold users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ahold Customer Loyalty Score by Gender
Ahold's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Ahold Product Quality
3.3/5
Ahold has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Ahold Product Information
Ahold’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.ahold.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
Marketplaces
Travel
Quick Insights into Ahold Product Quality
Ahold's Product Quality score was rated highest by Male customers.
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Ranked Ahold Product Quality the Highest
Ahold Product Quality Score by Gender
Ahold's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Ahold Pricing
Ahold ROI & Value For Money
3.3/5
Ahold has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Ahold ROI
Ahold's ROI score was rated highest by Male customers.
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Ranked Ahold ROI the Highest
Ahold ROI Score by Gender
Ahold's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Ahold Customer Satisfaction (CSAT)
Ahold Customer Satisfaction (CSAT) Score
86 / 100
Ahold has an overall Customer Satisfaction score of 86 rated by its users and customers.
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Very Satisfied
14%
Satisfied
72%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ahold Customer Satisfaction
Ahold's Customer Satisfaction score was rated highest by Male customers.
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Ranked Ahold Customer Satisfaction the Highest
Ahold Customer Satisfaction Score by Gender
Ahold's Customer Satisfaction score was rated 80 by Male customers on Comparably.
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80 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 80% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Ahold Customer Service
3.6/5
Ahold has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Ahold's Customer Service
Address
Barbers Point N A S, HI United States of America
Website
http://www.ahold.com
Phone Number
31-88-659-5100
Quick Insights into Ahold Customer Service
Ahold's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Ahold's Customer Service score.
Ranked Ahold Customer Service the Highest
Ahold Customer Service Score by Gender
Ahold's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ahold.
Male
3.5/5
Female
N/A
Consumer vs. Employees
Ahold scored a 11 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Ahold would recommend the brand to a friend. ENPS measures how likely Ahold employees would recommend working at Ahold to a friend.
Net Promoter Score
11
NPS Score
| 33% | Promoters |
|---|---|
| 45% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
