-100
NPS
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Brand Page
AI Labs
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About AI Labs' Brand
AI Labs is building software that will change AI. It’s technology is adaptable to many apps in multiple industries.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
AI Labs NPS
AI Labs's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AI Labs's customers would recommend using the product based on a scale of -100 to 100.
AI Labs Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AI Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AI Labs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AI Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AI Labs Product Quality
1.5/5
AI Labs has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AI Labs' overall Product Quality score rated by its users and customers.
AI Labs Product Information
AI Labs’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.ailabs.co/#intro
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Mobile App
SaaS
AI Labs Pricing
AI Labs ROI & Value For Money
1.5/5
AI Labs has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AI Labs' overall ROI score rated by its users and customers.
AI Labs Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AI Labs Customer Service
1.5/5
AI Labs has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AI Labs' overall Customer Service score rated by its users and customers.
About AI Labs's Customer Service
Address
795 Folsom St., San Francisco, CA
Website
http://www.ailabs.co/#intro
Phone Number
(415)856-9805
AI Labs as an Employer
Consumer vs. Employees
AI Labs scored a -100 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of AI Labs would recommend the brand to a friend. ENPS measures how likely AI Labs employees would recommend working at AI Labs to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
