42
NPS
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Brand Page
AiCure
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About AiCure's Brand
Developing AI-driven insights to connect the world's patients to better treatments and better care.
Brand at a Glance
76%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
AiCure NPS
AiCure's Net Promoter Score (NPS) is a 42 with 71% Promoters, 0% Passives, and 29% Detractors. Net Promoter Score tracks whether AiCure's customers would recommend using the product based on a scale of -100 to 100.
AiCure Overall NPS
| 71% | Promoters |
|---|---|
| 0% | Passives |
| 29% | Detractors |
AiCure NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 50 | Mar 2023 | 50 |
May 2023 60 | May 2023 | 60 |
Sep 2023 33 | Sep 2023 | 33 |
Dec 2023 43 | Dec 2023 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AiCure Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of AiCure users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AiCure Product Quality
3.4/5
AiCure has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AiCure's overall Product Quality score rated by its users and customers.
AiCure Product Information
AiCure’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.aicure.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
AI, Big Data and Analytics
Healthcare
AiCure Pricing
AiCure ROI & Value For Money
3.3/5
AiCure has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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AiCure Customer Satisfaction (CSAT)
AiCure Customer Satisfaction (CSAT) Score
60 / 100
AiCure has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AiCure Customer Service
3.4/5
AiCure has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AiCure's overall Customer Service score rated by its users and customers.
About AiCure's Customer Service
Address
19 W. 24th St, New York City, NY 10010
Website
http://www.aicure.com
Phone Number
6465686318x178
AiCure's Social Links
AiCure as an Employer
2.4/5
AiCure has a 2.4/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
AiCure scored a 42 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of AiCure would recommend the brand to a friend. ENPS measures how likely AiCure employees would recommend working at AiCure to a friend.
Net Promoter Score
42
NPS Score
| 71% | Promoters |
|---|---|
| 0% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
