58
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AIDS Healthcare Foundation
Marketing or Exec? Claim Your Free Account
About AIDS Healthcare Foundation's Brand
AIDS Healthcare Foundation (AHF),a nonprofit, tax-exempt 501(c)(3) organization.
Brand at a Glance
86%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
AIDS Healthcare Foundation NPS
AIDS Healthcare Foundation's Net Promoter Score (NPS) is a 58 with 79% Promoters, 0% Passives, and 21% Detractors. Net Promoter Score tracks whether AIDS Healthcare Foundation's customers would recommend using the product based on a scale of -100 to 100.
AIDS Healthcare Foundation Overall NPS
| 79% | Promoters |
|---|---|
| 0% | Passives |
| 21% | Detractors |
AIDS Healthcare Foundation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 75 | Dec 2021 | 75 |
Apr 2023 77 | Apr 2023 | 77 |
May 2023 60 | May 2023 | 60 |
Oct 2023 63 | Oct 2023 | 63 |
Nov 2023 67 | Nov 2023 | 67 |
Feb 2024 53 | Feb 2024 | 53 |
Mar 2024 57 | Mar 2024 | 57 |
Apr 2024 60 | Apr 2024 | 60 |
May 2024 50 | May 2024 | 50 |
Mar 2025 53 | Mar 2025 | 53 |
May 2025 55 | May 2025 | 55 |
Oct 2025 57 | Oct 2025 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AIDS Healthcare Foundation NPS by Gender
AIDS Healthcare Foundation's NPS was rated 100 by Male customers on Comparably.
Male
100
AIDS Healthcare Foundation's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
AIDS Healthcare Foundation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AIDS Healthcare Foundation NPS by Ethnicity
AIDS Healthcare Foundation's NPS was rated 100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Other 100 | Other | 100 |
AIDS Healthcare Foundation NPS by Age
AIDS Healthcare Foundation's NPS was rated 100 points by customers ages 41-45 on Comparably.
AIDS Healthcare Foundation NPS by Usage
AIDS Healthcare Foundation's NPS was rated 100 points by customers who have used AIDS Healthcare Foundation's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
AIDS Healthcare Foundation Customer Reviews
Out of the 2 AIDS Healthcare Foundation customer reviews 2 were positive and 0 were constructive. AIDS Healthcare Foundation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
AIDS Healthcare Foundation Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of AIDS Healthcare Foundation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AIDS Healthcare Foundation Customer Loyalty Score by Gender
AIDS Healthcare Foundation's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AIDS Healthcare Foundation.
Male
100%
Yes
Female
N/A
Yes
AIDS Healthcare Foundation Customer Loyalty Score by Ethnicity
AIDS Healthcare Foundation's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AIDS Healthcare Foundation.
100
out of 100
African American/Black
100
out of 100
Other
AIDS Healthcare Foundation Customer Loyalty Score by Age
AIDS Healthcare Foundation's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AIDS Healthcare Foundation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
AIDS Healthcare Foundation Customer Loyalty Score by Usage
AIDS Healthcare Foundation's Customer Loyalty score was rated 100% by customers who have used AIDS Healthcare Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AIDS Healthcare Foundation Customer Loyalty Score by Industry
AIDS Healthcare Foundation's Customer Loyalty score was rated 78% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
AIDS Healthcare Foundation Product Quality
3.8/5
AIDS Healthcare Foundation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AIDS Healthcare Foundation's overall Product Quality score rated by its users and customers.
AIDS Healthcare Foundation Product Information
AIDS Healthcare Foundation’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated AIDS Healthcare Foundation's product the highest.
- Website
- http://www.aidshealth.org/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Non-Profit
Consumer Services
Healthcare
Quick Insights into AIDS Healthcare Foundation Product Quality
AIDS Healthcare Foundation's Product Quality score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked AIDS Healthcare Foundation's Product Quality.
Ranked AIDS Healthcare Foundation Product Quality the Highest
Ranked AIDS Healthcare Foundation Product Quality the Lowest
AIDS Healthcare Foundation Product Quality Score by Gender
AIDS Healthcare Foundation's Product Quality score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AIDS Healthcare Foundation.
Male
4.5/5
Female
N/A
AIDS Healthcare Foundation Product Quality Score by Ethnicity
AIDS Healthcare Foundation's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AIDS Healthcare Foundation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.1 | African American/Black | 4.1 |
Other 4.7 | Other | 4.7 |
AIDS Healthcare Foundation Product Quality Score by Age
AIDS Healthcare Foundation's Product Quality score was rated 5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AIDS Healthcare Foundation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
AIDS Healthcare Foundation Product Quality Score by Usage
AIDS Healthcare Foundation's Product Quality score was rated 4.5 stars by customers who have used AIDS Healthcare Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AIDS Healthcare Foundation Product Quality Score by Industry
AIDS Healthcare Foundation's Product Quality score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
AIDS Healthcare Foundation Pricing
AIDS Healthcare Foundation ROI & Value For Money
4/5
AIDS Healthcare Foundation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AIDS Healthcare Foundation's overall ROI score rated by its users and customers.
AIDS Healthcare Foundation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into AIDS Healthcare Foundation ROI
AIDS Healthcare Foundation's ROI score was rated highest by Other customers, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked AIDS Healthcare Foundation's ROI score.
Ranked AIDS Healthcare Foundation ROI the Highest
Ranked AIDS Healthcare Foundation ROI the Lowest
AIDS Healthcare Foundation ROI Score by Gender
AIDS Healthcare Foundation's ROI score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AIDS Healthcare Foundation.
Male
4.7/5
Female
N/A
AIDS Healthcare Foundation ROI Score by Ethnicity
AIDS Healthcare Foundation's ROI score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AIDS Healthcare Foundation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Other 4.9 | Other | 4.9 |
AIDS Healthcare Foundation ROI Score by Age
AIDS Healthcare Foundation's ROI score was rated 4.6 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AIDS Healthcare Foundation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
AIDS Healthcare Foundation ROI Score by Usage
AIDS Healthcare Foundation's ROI score was rated 4.7 stars by customers who have used AIDS Healthcare Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AIDS Healthcare Foundation ROI Score by Industry
AIDS Healthcare Foundation's ROI score was rated 3.6 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
AIDS Healthcare Foundation Customer Satisfaction (CSAT)
AIDS Healthcare Foundation Customer Satisfaction (CSAT) Score
90 / 100
AIDS Healthcare Foundation has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AIDS Healthcare Foundation Customer Satisfaction
AIDS Healthcare Foundation's Customer Satisfaction score was rated highest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked AIDS Healthcare Foundation's Customer Satisfaction.
Ranked AIDS Healthcare Foundation Customer Satisfaction the Highest
AIDS Healthcare Foundation Customer Satisfaction Score by Gender
AIDS Healthcare Foundation's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AIDS Healthcare Foundation.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
AIDS Healthcare Foundation Customer Satisfaction Score by Ethnicity
CSAT according to Other
AIDS Healthcare Foundation's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AIDS Healthcare Foundation.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
AIDS Healthcare Foundation Customer Satisfaction Score by Age
AIDS Healthcare Foundation's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AIDS Healthcare Foundation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
AIDS Healthcare Foundation Customer Satisfaction Score by Usage
AIDS Healthcare Foundation's Customer Satisfaction score was rated 100 points by customers who have used AIDS Healthcare Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AIDS Healthcare Foundation Customer Service
4/5
AIDS Healthcare Foundation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock AIDS Healthcare Foundation's overall Customer Service score rated by its users and customers.
About AIDS Healthcare Foundation's Customer Service
Address
6255 W. Sunset Blvd, 21st Floor, Los Angeles, CA 90028
Website
http://www.aidshealth.org/
Phone Number
(323) 860-5200
AIDS Healthcare Foundation's Social Links
Quick Insights into AIDS Healthcare Foundation Customer Service
AIDS Healthcare Foundation's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked AIDS Healthcare Foundation's Customer Service score.
Ranked AIDS Healthcare Foundation Customer Service the Highest
Ranked AIDS Healthcare Foundation Customer Service the Lowest
AIDS Healthcare Foundation Customer Service Score by Gender
AIDS Healthcare Foundation's Customer Service score was rated 4.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AIDS Healthcare Foundation.
Male
4.9/5
Female
N/A
AIDS Healthcare Foundation Customer Service Score by Ethnicity
AIDS Healthcare Foundation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AIDS Healthcare Foundation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Other 4.9 | Other | 4.9 |
AIDS Healthcare Foundation Customer Service Score by Age
AIDS Healthcare Foundation's Customer Service score was rated 5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AIDS Healthcare Foundation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
AIDS Healthcare Foundation Customer Service Score by Usage
AIDS Healthcare Foundation's Customer Service score was rated 5 stars by customers who have used AIDS Healthcare Foundation's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AIDS Healthcare Foundation Customer Service Score by Industry
AIDS Healthcare Foundation's Customer Service score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
AIDS Healthcare Foundation as an Employer
4.5/5
AIDS Healthcare Foundation has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of AIDS Healthcare Foundation
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
AIDS Healthcare Foundation scored a 58 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of AIDS Healthcare Foundation would recommend the brand to a friend. ENPS measures how likely AIDS Healthcare Foundation employees would recommend working at AIDS Healthcare Foundation to a friend.
Net Promoter Score
58
NPS Score
| 79% | Promoters |
|---|---|
| 0% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
