0
NPS
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Brand Page
AIM Consulting
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About AIM Consulting's Brand
AIM is a nationally recognized technology consulting company. We build high-performance teams and deliver on business-critical initiatives with modern technologies and processes. AIM’s differentiation is our collaborative engagement model that provides cross-functional results. We work with clients, shoulder to shoulder, for one goal – their success. Our long-term relationships with the best?technology consulting talent allow us to deliver on expectations, execute on roadmaps, and drive modern?technology initiatives.
Brand at a Glance
59%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
AIM Consulting NPS
AIM Consulting's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether AIM Consulting's customers would recommend using the product based on a scale of -100 to 100.
AIM Consulting Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
AIM Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
May 2023 33 | May 2023 | 33 |
Jan 2024 0 | Jan 2024 | 0 |
Apr 2024 -20 | Apr 2024 | -20 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AIM Consulting Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of AIM Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AIM Consulting Product Quality
3/5
AIM Consulting has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AIM Consulting's overall Product Quality score rated by its users and customers.
AIM Consulting Product Information
AIM Consulting’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://aimconsulting.com
- Company Size
- 501-1,000 Employees
Industry
Consulting
AIM Consulting Pricing
AIM Consulting ROI & Value For Money
3.1/5
AIM Consulting has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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AIM Consulting Customer Satisfaction (CSAT)
AIM Consulting Customer Satisfaction (CSAT) Score
66 / 100
AIM Consulting has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AIM Consulting Customer Service
3.1/5
AIM Consulting has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About AIM Consulting's Customer Service
Address
14550 NE 29TH PL, Suite 200, Bellevue, WA 98007
Website
https://aimconsulting.com
Phone Number
(206) 624-5333
AIM Consulting's Social Links
AIM Consulting as an Employer
4.6/5
AIM Consulting has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AIM Consulting scored a 0 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of AIM Consulting would recommend the brand to a friend. ENPS measures how likely AIM Consulting employees would recommend working at AIM Consulting to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 50% | Promoters |
|---|---|
| 29% | Passive |
| 21% | Detractors |
