-3
NPS
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AIPAC
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About AIPAC's Brand
Brand at a Glance
61%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
AIPAC NPS
AIPAC's Net Promoter Score (NPS) is a -3 with 45% Promoters, 7% Passives, and 48% Detractors. Net Promoter Score tracks whether AIPAC's customers would recommend using the product based on a scale of -100 to 100.
AIPAC Overall NPS
| 45% | Promoters |
|---|---|
| 7% | Passives |
| 48% | Detractors |
AIPAC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -9 | Nov 2023 | -9 |
Dec 2023 -22 | Dec 2023 | -22 |
Jan 2024 -20 | Jan 2024 | -20 |
Mar 2024 -22 | Mar 2024 | -22 |
Apr 2024 -34 | Apr 2024 | -34 |
Jun 2024 -28 | Jun 2024 | -28 |
Aug 2024 -31 | Aug 2024 | -31 |
Oct 2024 -25 | Oct 2024 | -25 |
Feb 2025 -16 | Feb 2025 | -16 |
May 2025 -12 | May 2025 | -12 |
Dec 2025 -8 | Dec 2025 | -8 |
Jan 2026 -5 | Jan 2026 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AIPAC NPS by Gender
AIPAC's NPS was rated -100 by Male customers on Comparably.
Male
-100
AIPAC's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
AIPAC's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
AIPAC NPS by Ethnicity
AIPAC's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other -100 | Other | -100 |
AIPAC Customer Reviews
Out of the 2 AIPAC customer reviews 1 was positive and 1 was constructive. AIPAC customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AIPAC Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of AIPAC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AIPAC Customer Loyalty Score by Gender
AIPAC's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AIPAC.
Male
64%
Yes
Female
N/A
Yes
AIPAC Customer Loyalty Score by Ethnicity
AIPAC's Customer Loyalty score was rated 70% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AIPAC.
70
out of 100
Caucasian
70
out of 100
Other
AIPAC Product Quality
2.8/5
AIPAC has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AIPAC's overall Product Quality score rated by its users and customers.
AIPAC Product Information
AIPAC’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.aipac.org
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Small Business Services
Quick Insights into AIPAC Product Quality
AIPAC's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked AIPAC's Product Quality.
Ranked AIPAC Product Quality the Highest
Ranked AIPAC Product Quality the Lowest
AIPAC Product Quality Score by Gender
AIPAC's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AIPAC.
Male
1.5/5
Female
N/A
AIPAC Product Quality Score by Ethnicity
AIPAC's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AIPAC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
AIPAC Pricing
AIPAC ROI & Value For Money
2.5/5
AIPAC has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into AIPAC ROI
AIPAC's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked AIPAC ROI the Highest
Ranked AIPAC ROI the Lowest
AIPAC ROI Score by Gender
AIPAC's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AIPAC.
Male
1.5/5
Female
N/A
AIPAC ROI Score by Ethnicity
AIPAC's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AIPAC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
AIPAC Customer Satisfaction (CSAT)
AIPAC Customer Satisfaction (CSAT) Score
39 / 100
AIPAC has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AIPAC Customer Satisfaction
AIPAC's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked AIPAC's Customer Satisfaction.
Ranked AIPAC Customer Satisfaction the Highest
Ranked AIPAC Customer Satisfaction the Lowest
AIPAC Customer Satisfaction Score by Gender
AIPAC's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AIPAC.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
AIPAC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AIPAC's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AIPAC.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
AIPAC's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AIPAC.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
AIPAC Customer Service
2.6/5
AIPAC has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AIPAC's overall Customer Service score rated by its users and customers.
About AIPAC's Customer Service
Website
http://www.aipac.org
Quick Insights into AIPAC Customer Service
AIPAC's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked AIPAC's Customer Service score.
Ranked AIPAC Customer Service the Highest
Ranked AIPAC Customer Service the Lowest
AIPAC Customer Service Score by Gender
AIPAC's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AIPAC.
Male
1.5/5
Female
N/A
AIPAC Customer Service Score by Ethnicity
AIPAC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AIPAC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.5 | Other | 1.5 |
AIPAC as an Employer
3.5/5
AIPAC has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
AIPAC scored a -3 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AIPAC would recommend the brand to a friend. ENPS measures how likely AIPAC employees would recommend working at AIPAC to a friend.
Net Promoter Score
-3
NPS Score
| 45% | Promoters |
|---|---|
| 7% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
