0
NPS
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Air Arabia
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About Air Arabia's Brand
Operator of a low cost airline carrier created to revolutionize the region's air travel through its innovative business approach. The company's airline service provides scheduled services in the Middle East, North Africa, the Indian subcontinent, Central Asia, Europe, Sharjah, Casablanca, Fez, Nador, Tangier, Marrakesh and Alexandria, enabling its customers to get superb value for money while maintaing a safe, reliable operation.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
2/5
Customer Service
Air Arabia NPS
Air Arabia's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Air Arabia's customers would recommend using the product based on a scale of -100 to 100.
Air Arabia Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Air Arabia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Aug 2025 0 | Aug 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air Arabia Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Air Arabia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Air Arabia Product Quality
4/5
Air Arabia has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Arabia's overall Product Quality score rated by its users and customers.
Air Arabia Product Information
Air Arabia’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.airarabia.com
- Company Size
- 1,001-5,000 Employees
Air Arabia Pricing
Air Arabia ROI & Value For Money
3.5/5
Air Arabia has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Arabia's overall ROI score rated by its users and customers.
Air Arabia Customer Satisfaction (CSAT)
Air Arabia Customer Satisfaction (CSAT) Score
100 / 100
Air Arabia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Air Arabia Customer Service
2/5
Air Arabia has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Arabia's overall Customer Service score rated by its users and customers.
About Air Arabia's Customer Service
Address
, Sharjah,
Website
www.airarabia.com
Phone Number
7
Consumer vs. Employees
Air Arabia scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Air Arabia would recommend the brand to a friend. ENPS measures how likely Air Arabia employees would recommend working at Air Arabia to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
