100
NPS
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Brand Page
Air France
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About Air France's Brand
Provider of commercial air-transport services. The company operates three business segments: passenger transportation, cargo transportation and aeronautics maintenance. It operates up to 2,200 daily flights to 316 destinations in 115 countries. It also operates a low-cost leisure service in France and the Netherlands, with destinations in Europe and the Mediterranean.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
Air France NPS
Air France's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Air France's customers would recommend using the product based on a scale of -100 to 100.
Air France Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Air France NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 100 | Jan 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air France Product Quality
4/5
Air France has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Air France's overall Product Quality score rated by its users and customers.
Air France Product Information
Air France’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.airfrance.com
- Company Size
- 10,000+ Employees
Air France Pricing
Air France ROI & Value For Money
4/5
Air France has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Air France's overall ROI score rated by its users and customers.
Air France Customer Satisfaction (CSAT)
Air France Customer Satisfaction (CSAT) Score
100 / 100
Air France has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
