-16
NPS
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Brand Page
Air Methods
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About Air Methods' Brand
Air Methods is dedicated to air medical transport.
Brand at a Glance
54%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Air Methods NPS
Air Methods's Net Promoter Score (NPS) is a -16 with 38% Promoters, 8% Passives, and 54% Detractors. Net Promoter Score tracks whether Air Methods's customers would recommend using the product based on a scale of -100 to 100.
Air Methods Overall NPS
| 38% | Promoters |
|---|---|
| 8% | Passives |
| 54% | Detractors |
Air Methods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
May 2021 33 | May 2021 | 33 |
Aug 2021 50 | Aug 2021 | 50 |
Feb 2022 20 | Feb 2022 | 20 |
Mar 2022 17 | Mar 2022 | 17 |
May 2022 -1 | May 2022 | -1 |
Jun 2022 -13 | Jun 2022 | -13 |
Jan 2023 -22 | Jan 2023 | -22 |
Feb 2023 -30 | Feb 2023 | -30 |
Mar 2023 -18 | Mar 2023 | -18 |
Dec 2023 -25 | Dec 2023 | -25 |
Sep 2024 -16 | Sep 2024 | -16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air Methods Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Air Methods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Air Methods Product Quality
2.7/5
Air Methods has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Methods' overall Product Quality score rated by its users and customers.
Air Methods Product Information
Air Methods’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://airmethods.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Air Methods Pricing
Air Methods ROI & Value For Money
2.7/5
Air Methods has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Air Methods Customer Satisfaction (CSAT)
Air Methods Customer Satisfaction (CSAT) Score
28 / 100
Air Methods has an overall Customer Satisfaction score of 28 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Air Methods Customer Service
2.7/5
Air Methods has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Methods' overall Customer Service score rated by its users and customers.
About Air Methods's Customer Service
Address
Englewood, CO
Website
http://airmethods.com
Phone Number
3037927420
Air Methods as an Employer
2.8/5
Air Methods has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Air Methods scored a -16 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Air Methods would recommend the brand to a friend. ENPS measures how likely Air Methods employees would recommend working at Air Methods to a friend.
Net Promoter Score
-16
NPS Score
| 38% | Promoters |
|---|---|
| 8% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 22% | Promoters |
|---|---|
| 23% | Passive |
| 55% | Detractors |
