100
NPS
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Air Partner
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About Air Partner's Brand
Provider of aircraft chartering services.
Brand at a Glance
68%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Air Partner NPS
Air Partner's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Air Partner's customers would recommend using the product based on a scale of -100 to 100.
Air Partner Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Air Partner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air Partner Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Air Partner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Air Partner Product Quality
4.1/5
Air Partner has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Partner's overall Product Quality score rated by its users and customers.
Air Partner Product Information
Air Partner’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.airpartner.com
- Company Size
- 201-500 Employees
Air Partner Pricing
Air Partner ROI & Value For Money
4.1/5
Air Partner has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Partner's overall ROI score rated by its users and customers.
Air Partner Customer Satisfaction (CSAT)
Air Partner Customer Satisfaction (CSAT) Score
100 / 100
Air Partner has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Air Partner Customer Service
4.1/5
Air Partner has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Partner's overall Customer Service score rated by its users and customers.
About Air Partner's Customer Service
Address
2 City Place, Gatwick, RH6 0PA United Kingdom
Website
www.airpartner.com
Air Partner as an Employer
3.5/5
Air Partner has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Air Partner scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Air Partner would recommend the brand to a friend. ENPS measures how likely Air Partner employees would recommend working at Air Partner to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
