25
NPS
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Air Products
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About Air Products' Brand
"Air Products and Chemicals supply a portfolio of atmospheric gases, process and specialty gases, performance materials, equipment and services."
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
Air Products NPS
Air Products's Net Promoter Score (NPS) is a 25 with 57% Promoters, 11% Passives, and 32% Detractors. Net Promoter Score tracks whether Air Products's customers would recommend using the product based on a scale of -100 to 100.
Air Products Overall NPS
| 57% | Promoters |
|---|---|
| 11% | Passives |
| 32% | Detractors |
Air Products NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 26 | Jan 2024 | 26 |
Feb 2024 23 | Feb 2024 | 23 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 26 | May 2024 | 26 |
Jun 2024 26 | Jun 2024 | 26 |
Jul 2024 26 | Jul 2024 | 26 |
Aug 2024 24 | Aug 2024 | 24 |
Oct 2024 27 | Oct 2024 | 27 |
Feb 2025 25 | Feb 2025 | 25 |
Apr 2025 25 | Apr 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air Products NPS by Gender
Air Products's NPS was rated 11 by Male customers on Comparably.
Male
11
Air Products's NPS was rated 11 by Male customers on Comparably.
50%
Promoters
11%
Passives
39%
Detractors
Female
N/A
Air Products's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Air Products NPS by Ethnicity
Air Products's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 0 | Other | 0 |
Air Products NPS by Age
Air Products's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Air Products NPS by Usage
Air Products's NPS was rated the highest by customers who have used Air Products's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 49 | Less than 1 Year | 49 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -20 | 2 to 5 Years | -20 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Air Products Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Air Products users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Air Products Customer Loyalty Score by Gender
Air Products's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Air Products Customer Loyalty Score by Ethnicity
Air Products's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Air Products.
74
out of 100
Caucasian
78
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Air Products Customer Loyalty Score by Age
Air Products's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Air Products.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 85% | 36-40 | 85% |
56-60 55% | 56-60 | 55% |
Air Products Customer Loyalty Score by Usage
Air Products's Customer Loyalty score was rated the highest by customers who have used Air Products's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Air Products Customer Loyalty Score by Industry
Air Products's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
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Air Products Product Quality
4.1/5
Air Products has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Air Products Product Information
Air Products’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Air Products's product the highest. Reviewers from the Chemicals industry rated Air Products the lowest at 3.5.
- Website
- www.airproducts.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Air Products Product Quality
Air Products's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 56-60.
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Ranked Air Products Product Quality the Highest
Ranked Air Products Product Quality the Lowest
Air Products Product Quality Score by Gender
Air Products's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Air Products Product Quality Score by Ethnicity
Air Products's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Air Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 5 | Other | 5 |
Air Products Product Quality Score by Age
Air Products's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Air Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
36-40 4.3 | 36-40 | 4.3 |
56-60 3.2 | 56-60 | 3.2 |
Air Products Product Quality Score by Usage
Air Products's Product Quality score was rated the highest by customers who have used Air Products's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Air Products Product Quality Score by Industry
Air Products's Product Quality score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
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Air Products Pricing
Air Products ROI & Value For Money
3.8/5
Air Products has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Air Products Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Chemicals industry. The users from the Tech industry think that they had the lowest ROI from Air Products.
Quick Insights into Air Products ROI
Air Products's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Air Products ROI the Highest
Ranked Air Products ROI the Lowest
Air Products ROI Score by Gender
Air Products's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Air Products ROI Score by Ethnicity
Air Products's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Air Products.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Air Products ROI Score by Age
Air Products's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Air Products.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
56-60 3.4 | 56-60 | 3.4 |
Air Products ROI Score by Usage
Air Products's ROI score was rated the highest by customers who have used Air Products's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Air Products ROI Score by Industry
Air Products's ROI score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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Air Products Customer Satisfaction (CSAT)
Air Products Customer Satisfaction (CSAT) Score
76 / 100
Air Products has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
20%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Air Products Customer Satisfaction
Air Products's Customer Satisfaction score was rated highest by customers who have used Air Products's products/services for 2 to 5 Years, and rated lowest by customers from the Chemicals industry.
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Ranked Air Products Customer Satisfaction the Highest
Ranked Air Products Customer Satisfaction the Lowest
Air Products Customer Satisfaction Score by Gender
Air Products's Customer Satisfaction score was rated 70 by Male customers on Comparably.
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70 / 100
MaleVery Satisfied | 41% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 6% | |
Very Dissatisfied | 12% |
Air Products Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Air Products' Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.
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71 / 100
Very Satisfied
29%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to African American/Black
Air Products' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Air Products' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Air Products' Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Air Products Customer Satisfaction Score by Age
Air Products's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Air Products.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 80% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 56-60 | 50% |
Air Products Customer Satisfaction Score by Usage
Air Products's Customer Satisfaction score was rated the highest by customers who have used Air Products's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Air Products Customer Satisfaction Score by Industry
Air Products's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Air Products Customer Satisfaction Score by Industry",
"text": "Air Products's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Chemicals industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Air Products's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
},
{
"label": "Chemicals",
"groupId": 506,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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]
}Air Products Customer Service
3.9/5
Air Products has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Air Products's Customer Service
Address
Allentown, PA
Website
www.airproducts.com
Quick Insights into Air Products Customer Service
Air Products's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Air Products Customer Service the Highest
Ranked Air Products Customer Service the Lowest
Air Products Customer Service Score by Gender
Air Products's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Air Products.
Male
3.8/5
Female
N/A
Air Products Customer Service Score by Ethnicity
Air Products's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Air Products.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.5 | Other | 3.5 |
Air Products Customer Service Score by Age
Air Products's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Air Products.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.4 | 31-35 | 4.4 |
36-40 4 | 36-40 | 4 |
56-60 3.7 | 56-60 | 3.7 |
Air Products Customer Service Score by Usage
Air Products's Customer Service score was rated the highest by customers who have used Air Products's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Air Products Customer Service Score by Industry
Air Products's Customer Service score was rated the highest by Chemicals industry customers, and the lowest by Tech industry customers.
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Air Products as an Employer
4.5/5
Air Products has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Air Products scored a 25 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Air Products would recommend the brand to a friend. ENPS measures how likely Air Products employees would recommend working at Air Products to a friend.
Net Promoter Score
25
NPS Score
| 57% | Promoters |
|---|---|
| 11% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 52% | Promoters |
|---|---|
| 27% | Passive |
| 21% | Detractors |
