37
NPS
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Air Products and Chemicals
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About Air Products and Chemicals' Brand
Air Products supplier of industrial gases and equipment, specialty and intermediate chemicals, and environmental and energy systems.
Brand at a Glance
65%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Air Products and Chemicals NPS
Air Products and Chemicals's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Air Products and Chemicals's customers would recommend using the product based on a scale of -100 to 100.
Air Products and Chemicals Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Air Products and Chemicals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Apr 2023 50 | Apr 2023 | 50 |
Jun 2023 60 | Jun 2023 | 60 |
Dec 2023 33 | Dec 2023 | 33 |
Feb 2024 29 | Feb 2024 | 29 |
Apr 2025 37 | Apr 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Air Products and Chemicals Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Air Products and Chemicals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Air Products and Chemicals Product Quality
3.7/5
Air Products and Chemicals has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Products and Chemicals' overall Product Quality score rated by its users and customers.
Air Products and Chemicals Product Information
Air Products and Chemicals’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.airproducts.com
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hardware and Devices
Healthcare
Air Products and Chemicals Pricing
Air Products and Chemicals ROI & Value For Money
3.8/5
Air Products and Chemicals has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Products and Chemicals' overall ROI score rated by its users and customers.
Air Products and Chemicals Customer Satisfaction (CSAT)
Air Products and Chemicals Customer Satisfaction (CSAT) Score
80 / 100
Air Products and Chemicals has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Air Products and Chemicals Customer Service
3.6/5
Air Products and Chemicals has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Air Products and Chemicals' overall Customer Service score rated by its users and customers.
About Air Products and Chemicals's Customer Service
Address
7201 Hamilton Blvd. Trexlertown, PA 18195-1501, Kelayres, PA
Website
http://www.airproducts.com
Phone Number
(800) 272-7374
Air Products and Chemicals as an Employer
3.9/5
Air Products and Chemicals has a 3.9/5 stars for its overall company culture rated by their employees
bottom
35%
CEO of Air Products and Chemicals
In the Bottom 35% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Air Products and Chemicals scored a 37 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Air Products and Chemicals would recommend the brand to a friend. ENPS measures how likely Air Products and Chemicals employees would recommend working at Air Products and Chemicals to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
