34
NPS
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Brand Page
AIR Worldwide
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About AIR Worldwide's Brand
AIR Worldwide provides risk modeling and predictive analytics software solutions that make individuals, businesses, and society more resilient.
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
4.5/5
Customer Service
AIR Worldwide NPS
AIR Worldwide's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether AIR Worldwide's customers would recommend using the product based on a scale of -100 to 100.
AIR Worldwide Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
AIR Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AIR Worldwide Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AIR Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AIR Worldwide Product Quality
3.2/5
AIR Worldwide has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AIR Worldwide's overall Product Quality score rated by its users and customers.
AIR Worldwide Product Information
AIR Worldwide’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Insurance
AIR Worldwide Pricing
AIR Worldwide ROI & Value For Money
3.2/5
AIR Worldwide has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AIR Worldwide's overall ROI score rated by its users and customers.
AIR Worldwide Customer Satisfaction (CSAT)
AIR Worldwide Customer Satisfaction (CSAT) Score
50 / 100
AIR Worldwide has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AIR Worldwide Customer Service
4.5/5
AIR Worldwide has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AIR Worldwide's overall Customer Service score rated by its users and customers.
About AIR Worldwide's Customer Service
Address
131 Dartmouth St., Boston, MA 02116
Website
https://www.air-worldwide.com/
AIR Worldwide's Social Links
AIR Worldwide as an Employer
3.6/5
AIR Worldwide has a 3.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
AIR Worldwide scored a 34 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of AIR Worldwide would recommend the brand to a friend. ENPS measures how likely AIR Worldwide employees would recommend working at AIR Worldwide to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
