-29
NPS
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Airgas
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About Airgas' Brand
"Airgas supplies and distributes welding, safety, industrial, medical and specialty gases."
Brand at a Glance
77%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Airgas NPS
Airgas's Net Promoter Score (NPS) is a -29 with 31% Promoters, 9% Passives, and 60% Detractors. Net Promoter Score tracks whether Airgas's customers would recommend using the product based on a scale of -100 to 100.
Airgas Overall NPS
| 31% | Promoters |
|---|---|
| 9% | Passives |
| 60% | Detractors |
Airgas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -31 | Dec 2024 | -31 |
Jan 2025 -31 | Jan 2025 | -31 |
Feb 2025 -30 | Feb 2025 | -30 |
Mar 2025 -30 | Mar 2025 | -30 |
Apr 2025 -30 | Apr 2025 | -30 |
May 2025 -30 | May 2025 | -30 |
Jul 2025 -32 | Jul 2025 | -32 |
Aug 2025 -32 | Aug 2025 | -32 |
Sep 2025 -32 | Sep 2025 | -32 |
Oct 2025 -32 | Oct 2025 | -32 |
Dec 2025 -30 | Dec 2025 | -30 |
Jan 2026 -30 | Jan 2026 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Airgas NPS by Gender
Male customers rated Airgas's NPS 4 points higher than Female customers.
Male
-51
Airgas's NPS was rated -51 by Male customers on Comparably.
17%
Promoters
15%
Passives
68%
Detractors
Female
-55
Airgas's NPS was rated -55 by Female customers on Comparably.
20%
Promoters
5%
Passives
75%
Detractors
Airgas NPS by Ethnicity
Airgas's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -100 | African American/Black | -100 |
Asian or Pacific Islander -25 | Asian or Pacific Islander | -25 |
Other -81 | Other | -81 |
Airgas NPS by Age
Airgas's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Airgas NPS by Usage
Airgas's NPS was rated the highest by customers who have used Airgas's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -39 | 1 to 2 Years | -39 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -61 | Over 10 Years | -61 |
Airgas Customer Reviews
Out of the 16 Airgas customer reviews 6 were positive and 10 were constructive. Airgas customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Airgas Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Airgas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Airgas Customer Loyalty Score by Gender
Male customers rated Airgas's Customer Loyalty score 3% higher than Female customers.
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Male
81%
Yes
Female
78%
Yes
Airgas Customer Loyalty Score by Ethnicity
Airgas's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Airgas.
81
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
88
out of 100
Other
Airgas Customer Loyalty Score by Age
Airgas's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Airgas.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 85% | 31-35 | 85% |
36-40 70% | 36-40 | 70% |
41-45 89% | 41-45 | 89% |
46-50 70% | 46-50 | 70% |
51-55 81% | 51-55 | 81% |
56-60 91% | 56-60 | 91% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Airgas Customer Loyalty Score by Usage
Airgas's Customer Loyalty score was rated the highest by customers who have used Airgas's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Airgas Customer Loyalty Score by Industry
Airgas's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Mining and Metals industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Airgas Product Quality
2.7/5
Airgas has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Airgas Product Information
Airgas’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Airgas's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Airgas the lowest at 1.8.
- Website
- www.airgas.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Airgas Product Quality
Airgas's Product Quality score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Logistics and Supply Chain industry.
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Ranked Airgas Product Quality the Highest
Ranked Airgas Product Quality the Lowest
Airgas Product Quality Score by Gender
Female customers rated Airgas's Product Quality score 0.1 stars higher than Male customers.
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Male
2.4/5
Female
2.5/5
Airgas Product Quality Score by Ethnicity
Airgas's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Airgas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2 | Other | 2 |
Airgas Product Quality Score by Age
Airgas's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Airgas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
31-35 2.9 | 31-35 | 2.9 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3 | 41-45 | 3 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2 | 51-55 | 2 |
56-60 2.6 | 56-60 | 2.6 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.9 | 66+ | 1.9 |
Airgas Product Quality Score by Usage
Airgas's Product Quality score was rated the highest by customers who have used Airgas's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Airgas Product Quality Score by Industry
Airgas's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Logistics and Supply Chain industry customers.
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Airgas Pricing
Airgas ROI & Value For Money
2.5/5
Airgas has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Airgas' overall ROI score rated by its users and customers.
Airgas Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Airgas.
Quick Insights into Airgas ROI
Airgas's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by Other customers.
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Ranked Airgas ROI the Highest
Ranked Airgas ROI the Lowest
Airgas ROI Score by Gender
Airgas's ROI score was rated 2.2 by both Female and Male customers on Comparably.
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Male
2.2/5
Female
2.2/5
Airgas ROI Score by Ethnicity
Airgas's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Airgas.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 1.5 | Other | 1.5 |
Airgas ROI Score by Age
Airgas's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Airgas.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.4 | 26-30 | 3.4 |
31-35 2.8 | 31-35 | 2.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 3.5 | 41-45 | 3.5 |
46-50 1.9 | 46-50 | 1.9 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Airgas ROI Score by Usage
Airgas's ROI score was rated the highest by customers who have used Airgas's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Airgas ROI Score by Industry
Airgas's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Mining and Metals industry customers.
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Airgas Customer Satisfaction (CSAT)
Airgas Customer Satisfaction (CSAT) Score
36 / 100
Airgas has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
13%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
19%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Airgas Customer Satisfaction
Airgas's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Restaurants industry.
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Ranked Airgas Customer Satisfaction the Highest
Ranked Airgas Customer Satisfaction the Lowest
Airgas Customer Satisfaction Score by Gender
Male customers rated Airgas's Customer Satisfaction score 3 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Airgas.
28 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 18% | |
Very Dissatisfied | 44% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 25% | |
Very Dissatisfied | 31% |
Airgas Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Airgas' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
15%
Satisfied
13%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
15%
Very Dissatisfied
40%
CSAT according to Hispanic or Latino
Airgas' Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
Airgas' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Airgas' Customer Satisfaction (CSAT) score was rated 25% according to Asian or Pacific Islander users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Airgas' Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Airgas.
26 / 100
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
27%
Very Dissatisfied
47%
Airgas Customer Satisfaction Score by Age
Airgas's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Airgas.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 31-35 | 17% | |||||||||||||||
| 41-45 | 38% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 38% | |||||||||||||||
| 56-60 | 30% | |||||||||||||||
| 61-65 | 13% | |||||||||||||||
| 66+ | 0% |
Airgas Customer Satisfaction Score by Usage
Airgas's Customer Satisfaction score was rated the highest by customers who have used Airgas's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Airgas Customer Satisfaction Score by Industry
Airgas's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Airgas Customer Satisfaction Score by Industry",
"text": "Airgas's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "Airgas's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 36
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Airgas's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Education",
"groupId": 515,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Airgas's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Airgas's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 17,
"stars": 0,
"csatScore": 17,
"text": "Airgas's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 17
},
{
"label": "Mining and Metals",
"groupId": 539,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Airgas's Customer Satisfaction score is rated by Mining and Metals customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Airgas's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Airgas Customer Service
2.3/5
Airgas has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Airgas's Customer Service
Address
Radnor, OH
Website
www.airgas.com
Quick Insights into Airgas Customer Service
Airgas's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Restaurants industry.
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Ranked Airgas Customer Service the Highest
Ranked Airgas Customer Service the Lowest
Airgas Customer Service Score by Gender
Airgas's Customer Service score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
Airgas Customer Service Score by Ethnicity
Airgas's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Airgas.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 1.5 | Other | 1.5 |
Airgas Customer Service Score by Age
Airgas's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Airgas.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.7 | 46-50 | 1.7 |
51-55 1.7 | 51-55 | 1.7 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.5 | 66+ | 1.5 |
Airgas Customer Service Score by Usage
Airgas's Customer Service score was rated the highest by customers who have used Airgas's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Airgas Customer Service Score by Industry
Airgas's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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Airgas as an Employer
2.6/5
Airgas has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Airgas scored a -29 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Airgas would recommend the brand to a friend. ENPS measures how likely Airgas employees would recommend working at Airgas to a friend.
Net Promoter Score
-29
NPS Score
| 31% | Promoters |
|---|---|
| 9% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 31% | Promoters |
|---|---|
| 17% | Passive |
| 52% | Detractors |
