100
NPS
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Airstrip Technologies
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About Airstrip Technologies' Brand
AirStrip Technologies provides a platform that delivers critical patient information directly to a doctor's smartphone, laptop or desktop.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
Airstrip Technologies NPS
Airstrip Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Airstrip Technologies's customers would recommend using the product based on a scale of -100 to 100.
Airstrip Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Airstrip Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Airstrip Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Airstrip Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Airstrip Technologies Product Quality
5/5
Airstrip Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Airstrip Technologies' overall Product Quality score rated by its users and customers.
Airstrip Technologies Product Information
Airstrip Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.airstrip.com/
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Mobile App
Airstrip Technologies Pricing
Airstrip Technologies ROI & Value For Money
3.5/5
Airstrip Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Airstrip Technologies Customer Satisfaction (CSAT)
Airstrip Technologies Customer Satisfaction (CSAT) Score
100 / 100
Airstrip Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Airstrip Technologies Customer Service
4.5/5
Airstrip Technologies has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Airstrip Technologies' overall Customer Service score rated by its users and customers.
About Airstrip Technologies's Customer Service
Address
3303 Oakwell Court, Suite 120, San Antonio, TX
Website
http://www.airstrip.com/
Phone Number
(210) 805-0444
