10
NPS
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Airtime
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About Airtime's Brand
Talk more, scroll less. The only app that lets you video chat with your friends while watching @YouTube, TV, and movies.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Airtime NPS
Airtime's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Airtime's customers would recommend using the product based on a scale of -100 to 100.
Airtime Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Airtime NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
Aug 2021 33 | Aug 2021 | 33 |
Oct 2021 50 | Oct 2021 | 50 |
Jan 2022 20 | Jan 2022 | 20 |
Apr 2022 17 | Apr 2022 | 17 |
Aug 2022 29 | Aug 2022 | 29 |
Dec 2022 37 | Dec 2022 | 37 |
Apr 2023 22 | Apr 2023 | 22 |
Jun 2023 10 | Jun 2023 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Airtime Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Airtime users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Airtime Product Quality
3.9/5
Airtime has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Airtime Product Information
Airtime’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://airtime.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Content
Enterprise
Media
On Demand
Productivity
SaaS
Social
Sports & Entertainment
Airtime Pricing
Airtime ROI & Value For Money
4/5
Airtime has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Airtime Customer Satisfaction (CSAT)
Airtime Customer Satisfaction (CSAT) Score
83 / 100
Airtime has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Airtime Customer Service
3.7/5
Airtime has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Airtime's Customer Service
Address
New York City, NY
Website
http://airtime.com
Phone Number
415-704-5025
Airtime as an Employer
Consumer vs. Employees
Airtime scored a 10 for Net Promoter Score and a -38 for Employee Net Promoter Score. NPS gauges how likely a customer of Airtime would recommend the brand to a friend. ENPS measures how likely Airtime employees would recommend working at Airtime to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-38
eNPS Score
| 12% | Promoters |
|---|---|
| 38% | Passive |
| 50% | Detractors |
