100
NPS
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Airwallex
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About Airwallex's Brand
Provider of a cross-border payments and foreign exchange platform designed to make and receive international payments. The company's payments platform creates invoices in preferred currencies, enabling invoice clients, pay suppliers and institutions to issue and pay invoices in their preferred currency at the mid-market foreign exchange rate.
Airwallex NPS
Airwallex's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Airwallex's customers would recommend using the product based on a scale of -100 to 100.
Airwallex Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Airwallex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Airwallex as an Employer
2.2/5
Airwallex has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Airwallex scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Airwallex would recommend the brand to a friend. ENPS measures how likely Airwallex employees would recommend working at Airwallex to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
