-100
NPS
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AISD
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About AISD's Brand
The Arlington ISD is a public school district in North Texas serving nearly 61,000 students.
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
4.5/5
Customer Service
AISD NPS
AISD's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether AISD's customers would recommend using the product based on a scale of -100 to 100.
AISD Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
AISD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -100 | May 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AISD Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AISD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AISD Product Quality
2.2/5
AISD has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock AISD's overall Product Quality score rated by its users and customers.
AISD Product Information
AISD’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.aisd.net
- Company Size
- 5,001-10,000 Employees
Industry
Education
AISD Pricing
AISD ROI & Value For Money
2/5
AISD has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock AISD's overall ROI score rated by its users and customers.
AISD Customer Satisfaction (CSAT)
AISD Customer Satisfaction (CSAT) Score
50 / 100
AISD has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AISD Customer Service
4.5/5
AISD has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AISD's overall Customer Service score rated by its users and customers.
About AISD's Customer Service
Address
1203 W. Pioneer Pkwy., Arlington, TX 76013
Website
http://www.aisd.net
Phone Number
682-867-4611
AISD as an Employer
3.2/5
AISD has a 3.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
AISD scored a -100 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of AISD would recommend the brand to a friend. ENPS measures how likely AISD employees would recommend working at AISD to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
