-20
NPS
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Aisera
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About Aisera's Brand
Aisera is the industry’s first AI Service Management (AISM) solution, streamlining a modern approach to service resolution. By leveraging advanced Conversational AI & RPA capabilities, Aisera provides a single, scalable automation interface spanning IT, HR, Facilities, Sales, Customer Service, and Operations. Your organization can now deliver a personalized omnichannel service experience to both employees and customers with greater self-service resolutions and overall satisfaction.
Brand at a Glance
71%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Aisera NPS
Aisera's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Aisera's customers would recommend using the product based on a scale of -100 to 100.
Aisera Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Aisera NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Dec 2022 0 | Dec 2022 | 0 |
Apr 2023 20 | Apr 2023 | 20 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 -25 | Oct 2023 | -25 |
Nov 2023 -33 | Nov 2023 | -33 |
Dec 2023 -40 | Dec 2023 | -40 |
May 2024 -45 | May 2024 | -45 |
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -29 | Aug 2024 | -29 |
Mar 2025 -20 | Mar 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aisera Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Aisera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aisera Product Quality
3.6/5
Aisera has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Aisera Product Information
Aisera’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://aisera.com/
- Company Size
- 51-200 Employees
Aisera Pricing
Aisera ROI & Value For Money
3.6/5
Aisera has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Aisera Customer Satisfaction (CSAT)
Aisera Customer Satisfaction (CSAT) Score
66 / 100
Aisera has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
42%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aisera Customer Service
3.7/5
Aisera has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Aisera's Customer Service
Website
https://aisera.com/
Aisera as an Employer
2.3/5
Aisera has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Aisera scored a -20 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Aisera would recommend the brand to a friend. ENPS measures how likely Aisera employees would recommend working at Aisera to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 8% | Promoters |
|---|---|
| 9% | Passive |
| 83% | Detractors |
