71
NPS
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Brand Page
Aixtron SE
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About Aixtron SE's Brand
AIXTRON SE is a leading provider of deposition equipment to the semiconductor industry.
Brand at a Glance
81%
Customer Loyalty
4.4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Aixtron SE NPS
Aixtron SE's Net Promoter Score (NPS) is a 71 with 71% Promoters, 29% Passives, and 0% Detractors. Net Promoter Score tracks whether Aixtron SE's customers would recommend using the product based on a scale of -100 to 100.
Aixtron SE Overall NPS
| 71% | Promoters |
|---|---|
| 29% | Passives |
| 0% | Detractors |
Aixtron SE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Sep 2020 100 | Sep 2020 | 100 |
Jul 2021 75 | Jul 2021 | 75 |
Aug 2021 60 | Aug 2021 | 60 |
Mar 2022 66 | Mar 2022 | 66 |
Sep 2025 71 | Sep 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aixtron SE NPS by Gender
Aixtron SE's NPS was rated 100 by Male customers on Comparably.
Male
100
Aixtron SE's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Aixtron SE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Aixtron SE Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Aixtron SE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aixtron SE Customer Loyalty Score by Gender
Aixtron SE's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Aixtron SE.
Male
70%
Yes
Female
N/A
Yes
Aixtron SE Product Quality
4.4/5
Aixtron SE has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Aixtron SE Product Information
Aixtron SE’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Aixtron SE Product Quality
Aixtron SE's Product Quality score was rated highest by Male customers.
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Ranked Aixtron SE Product Quality the Highest
Aixtron SE Product Quality Score by Gender
Aixtron SE's Product Quality score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Aixtron SE.
Male
5/5
Female
N/A
Aixtron SE Pricing
Aixtron SE ROI & Value For Money
3.9/5
Aixtron SE has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Aixtron SE ROI
Aixtron SE's ROI score was rated highest by Male customers.
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Ranked Aixtron SE ROI the Highest
Aixtron SE ROI Score by Gender
Aixtron SE's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Aixtron SE Customer Satisfaction (CSAT)
Aixtron SE Customer Satisfaction (CSAT) Score
75 / 100
Aixtron SE has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aixtron SE Customer Service
4/5
Aixtron SE has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Aixtron SE's Customer Service
Website
http://www.aixtron.com/en/home/
Phone Number
+49 241 8909444
Quick Insights into Aixtron SE Customer Service
Aixtron SE's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Aixtron SE's Customer Service score.
Ranked Aixtron SE Customer Service the Highest
Aixtron SE Customer Service Score by Gender
Aixtron SE's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Aixtron SE.
Male
4.6/5
Female
N/A
Aixtron SE as an Employer
4.3/5
Aixtron SE has a 4.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Aixtron SE scored a 71 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of Aixtron SE would recommend the brand to a friend. ENPS measures how likely Aixtron SE employees would recommend working at Aixtron SE to a friend.
Net Promoter Score
71
NPS Score
| 71% | Promoters |
|---|---|
| 29% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-29
eNPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
