-1
NPS
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Brand Page
Akeneo
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About Akeneo's Brand
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Akeneo NPS
Akeneo's Net Promoter Score (NPS) is a -1 with 28% Promoters, 43% Passives, and 29% Detractors. Net Promoter Score tracks whether Akeneo's customers would recommend using the product based on a scale of -100 to 100.
Akeneo Overall NPS
| 28% | Promoters |
|---|---|
| 43% | Passives |
| 29% | Detractors |
Akeneo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jul 2024 -1 | Jul 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Akeneo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Akeneo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Akeneo Product Quality
4.1/5
Akeneo has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Akeneo's overall Product Quality score rated by its users and customers.
Akeneo Product Information
Akeneo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Akeneo supports Web devices and offers products for small, medium, and large sized businesses.
Akeneo’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.akeneo.com
- Company Size
- 51-200 Employees
Languages Supported
English
Dutch
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Turkish
Italian
Russian
Polish
Danish
Finnish
Product Type
Catalog Management Software
PIM Software
Akeneo Pricing
Akeneo ROI & Value For Money
4.5/5
Akeneo has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Akeneo's overall ROI score rated by its users and customers.
Akeneo Pricing Plans
Akeneo has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Akeneo?
Small Businesses
Medium Businesses
Large Enterprises
Akeneo Customer Satisfaction (CSAT)
Akeneo Customer Satisfaction (CSAT) Score
100 / 100
Akeneo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Akeneo Customer Service
5/5
Akeneo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Akeneo's Customer Service
Address
2 PLace General Mellinet, Nantes, 44100 France
Website
www.akeneo.com
Akeneo as an Employer
4.3/5
Akeneo has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Akeneo scored a -1 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Akeneo would recommend the brand to a friend. ENPS measures how likely Akeneo employees would recommend working at Akeneo to a friend.
Net Promoter Score
-1
NPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
