28
NPS
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Aker BP
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About Aker BP's Brand
Operator of an oil and gas exploration and production company. The company acquires, explores and develops crude oil and petroleum resources on the Norwegian continental shelf.
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Aker BP NPS
Aker BP's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Aker BP's customers would recommend using the product based on a scale of -100 to 100.
Aker BP Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Aker BP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
Jan 2024 -100 | Jan 2024 | -100 |
Feb 2024 0 | Feb 2024 | 0 |
May 2024 0 | May 2024 | 0 |
Jun 2024 17 | Jun 2024 | 17 |
Aug 2025 29 | Aug 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aker BP Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Aker BP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aker BP Product Quality
3.6/5
Aker BP has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Aker BP Product Information
Aker BP’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- www.detnor.no
- Company Size
- 1,001-5,000 Employees
Aker BP Pricing
Aker BP ROI & Value For Money
3.9/5
Aker BP has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Aker BP Customer Satisfaction (CSAT)
Aker BP Customer Satisfaction (CSAT) Score
86 / 100
Aker BP has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aker BP Customer Service
3.9/5
Aker BP has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Aker BP's Customer Service
Address
Foniks, Trondheim, 7011
Website
www.detnor.no
Phone Number
7
Consumer vs. Employees
Aker BP scored a 28 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Aker BP would recommend the brand to a friend. ENPS measures how likely Aker BP employees would recommend working at Aker BP to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
