0
NPS
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Aktana
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About Aktana's Brand
Aktana delivers data-fueled insights and suggestions to life science sales reps, driving better decision-making and improved results.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Aktana CMO
Aktana NPS
Aktana's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Aktana's customers would recommend using the product based on a scale of -100 to 100.
Aktana Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Aktana NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aktana Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Aktana users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aktana Product Quality
3.2/5
Aktana has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Aktana's overall Product Quality score rated by its users and customers.
Aktana Product Information
Aktana’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.aktana.com
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Analytics
Enterprise
Healthcare
Aktana Pricing
Aktana ROI & Value For Money
3.1/5
Aktana has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Aktana's overall ROI score rated by its users and customers.
Aktana Customer Satisfaction (CSAT)
Aktana Customer Satisfaction (CSAT) Score
50 / 100
Aktana has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aktana Customer Service
3.2/5
Aktana has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Aktana's overall Customer Service score rated by its users and customers.
About Aktana's Customer Service
Address
207 Powell Street, 8th Floor, San Francisco, CA
Website
http://www.aktana.com
Phone Number
(888) 707-3125
Aktana as an Employer
4.6/5
Aktana has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Aktana scored a 0 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Aktana would recommend the brand to a friend. ENPS measures how likely Aktana employees would recommend working at Aktana to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
