-20
NPS
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Akvelon
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About Akvelon's Brand
Akvelon provides software engineering services and business solutions, with experience in CRM, Enterprise, AI/ML, Mobile, cloud technologies and more.
Brand at a Glance
53%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Akvelon NPS
Akvelon's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether Akvelon's customers would recommend using the product based on a scale of -100 to 100.
Akvelon Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Akvelon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
May 2023 100 | May 2023 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Feb 2024 0 | Feb 2024 | 0 |
Apr 2025 -20 | Apr 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Akvelon Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Akvelon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Akvelon Product Quality
3.5/5
Akvelon has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Akvelon's overall Product Quality score rated by its users and customers.
Akvelon Product Information
Akvelon’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.akvelon.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Akvelon Pricing
Akvelon ROI & Value For Money
3.4/5
Akvelon has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Akvelon's overall ROI score rated by its users and customers.
Akvelon Customer Satisfaction (CSAT)
Akvelon Customer Satisfaction (CSAT) Score
75 / 100
Akvelon has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Akvelon Customer Service
3.8/5
Akvelon has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Akvelon's overall Customer Service score rated by its users and customers.
About Akvelon's Customer Service
Address
3120 139th Ave SE, Suite 180, Bellevue, WA 98005
Website
http://www.akvelon.com
Phone Number
206-905-4626
Akvelon's Social Links
Akvelon as an Employer
4.8/5
Akvelon has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Akvelon scored a -20 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of Akvelon would recommend the brand to a friend. ENPS measures how likely Akvelon employees would recommend working at Akvelon to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 77% | Promoters |
|---|---|
| 11% | Passive |
| 12% | Detractors |
