-100
NPS
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Al Rajhi Banking and Investment
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About Al Rajhi Banking and Investment's Brand
Provider of banking and investment services. The company is engaged in providing current, private, personal, car, home finance services, credit cards, debit cards, motor, health, home, personal accident, and travel insurance products and services to its clients in Saudi Arabia.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Al Rajhi Banking and Investment NPS
Al Rajhi Banking and Investment's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Al Rajhi Banking and Investment's customers would recommend using the product based on a scale of -100 to 100.
Al Rajhi Banking and Investment Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Al Rajhi Banking and Investment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Al Rajhi Banking and Investment Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Al Rajhi Banking and Investment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Al Rajhi Banking and Investment Product Quality
1.5/5
Al Rajhi Banking and Investment has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Al Rajhi Banking and Investment's overall Product Quality score rated by its users and customers.
Al Rajhi Banking and Investment Product Information
Al Rajhi Banking and Investment’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.alrajhibank.com.sa
- Company Size
- 10,000+ Employees
Al Rajhi Banking and Investment Pricing
Al Rajhi Banking and Investment ROI & Value For Money
1.5/5
Al Rajhi Banking and Investment has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Al Rajhi Banking and Investment Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Al Rajhi Banking and Investment Customer Service
1.5/5
Al Rajhi Banking and Investment has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Al Rajhi Banking and Investment's Customer Service
Address
Olaya Street, Riyadh, 11411
Website
www.alrajhibank.com.sa
Phone Number
7
Consumer vs. Employees
Al Rajhi Banking and Investment scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Al Rajhi Banking and Investment would recommend the brand to a friend. ENPS measures how likely Al Rajhi Banking and Investment employees would recommend working at Al Rajhi Banking and Investment to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
