-84
NPS
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Alamo
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About Alamo's Brand
Alamo offers exceptional rental deals to travelers throughout the US, Canada, Mexico, the Caribbean, Latin America & Asia.
Brand at a Glance
67%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Alamo NPS
Alamo's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether Alamo's customers would recommend using the product based on a scale of -100 to 100.
Alamo Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
Alamo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -55 | Sep 2023 | -55 |
Oct 2023 -60 | Oct 2023 | -60 |
Dec 2023 -67 | Dec 2023 | -67 |
Feb 2024 -69 | Feb 2024 | -69 |
Mar 2024 -73 | Mar 2024 | -73 |
Apr 2024 -77 | Apr 2024 | -77 |
May 2024 -79 | May 2024 | -79 |
Jun 2024 -81 | Jun 2024 | -81 |
Aug 2024 -81 | Aug 2024 | -81 |
Nov 2024 -83 | Nov 2024 | -83 |
Mar 2025 -83 | Mar 2025 | -83 |
Apr 2025 -84 | Apr 2025 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alamo NPS by Gender
Male customers rated Alamo's NPS 16 points higher than Female customers.
Male
-84
Alamo's NPS was rated -84 by Male customers on Comparably.
8%
Promoters
0%
Passives
92%
Detractors
Female
-100
Alamo's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Alamo NPS by Ethnicity
Alamo's NPS was rated -100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other -100 | Other | -100 |
Alamo NPS by Age
Alamo's NPS was rated -100 points by customers ages 41-45 and customers ages 66+ on Comparably.
Alamo NPS by Usage
Alamo's NPS was rated the highest by customers who have used Alamo's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Alamo Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Alamo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alamo Customer Loyalty Score by Gender
Male customers rated Alamo's Customer Loyalty score 17% higher than Female customers.
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Male
72%
Yes
Female
55%
Yes
Alamo Customer Loyalty Score by Ethnicity
Alamo's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alamo.
80
out of 100
Caucasian
40
out of 100
Other
Alamo Customer Loyalty Score by Age
Alamo's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alamo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
61-65 78% | 61-65 | 78% |
66+ 78% | 66+ | 78% |
Alamo Customer Loyalty Score by Usage
Alamo's Customer Loyalty score was rated the highest by customers who have used Alamo's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alamo Customer Loyalty Score by Industry
Alamo's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Alamo Product Quality
1.5/5
Alamo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Alamo Product Information
Alamo’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Alamo's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mining and Metals
Quick Insights into Alamo Product Quality
Alamo's Product Quality score was rated highest by customers who have used Alamo's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Alamo's Product Quality.
Ranked Alamo Product Quality the Highest
Ranked Alamo Product Quality the Lowest
Alamo Product Quality Score by Gender
Alamo's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Alamo.
Male
1.5/5
Female
1.5/5
Alamo Product Quality Score by Ethnicity
Alamo's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alamo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Alamo Product Quality Score by Age
Alamo's Product Quality score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alamo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Alamo Product Quality Score by Usage
Alamo's Product Quality score was rated the highest by customers who have used Alamo's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Alamo Product Quality Score by Industry
Alamo's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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Alamo Pricing
Alamo ROI & Value For Money
1.5/5
Alamo has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alamo's overall ROI score rated by its users and customers.
Alamo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Alamo ROI
Alamo's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Alamo's ROI score.
Ranked Alamo ROI the Highest
Ranked Alamo ROI the Lowest
Alamo ROI Score by Gender
Alamo's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Alamo.
Male
1.5/5
Female
1.5/5
Alamo ROI Score by Ethnicity
Alamo's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alamo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Alamo ROI Score by Age
Alamo's ROI score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alamo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Alamo ROI Score by Usage
Alamo's ROI score was rated 1.5 stars by customers who have used Alamo's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Alamo ROI Score by Industry
Alamo's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Alamo Customer Satisfaction (CSAT)
Alamo Customer Satisfaction (CSAT) Score
8 / 100
Alamo has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
92%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alamo Customer Satisfaction
Alamo's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Alamo's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Alamo's Customer Satisfaction.
Ranked Alamo Customer Satisfaction the Highest
Ranked Alamo Customer Satisfaction the Lowest
Alamo Customer Satisfaction Score by Gender
Male customers rated Alamo's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alamo.
8 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 92% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Alamo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alamo's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alamo.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Alamo's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alamo.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Alamo Customer Satisfaction Score by Age
Alamo's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alamo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Alamo Customer Satisfaction Score by Usage
Alamo's Customer Satisfaction score was rated the highest by customers who have used Alamo's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Alamo Customer Satisfaction Score by Industry
Alamo's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Alamo Customer Satisfaction Score by Industry",
"text": "Alamo's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Alamo's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 20
},
{
"label": "Accounting",
"groupId": 495,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Alamo's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Alamo Customer Service
1.5/5
Alamo has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alamo's overall Customer Service score rated by its users and customers.
About Alamo's Customer Service
Address
Toronto, KS
Website
https://www.alamo.com/en_us/car-rental/home.html
Quick Insights into Alamo Customer Service
Alamo's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Alamo's Customer Service score.
Ranked Alamo Customer Service the Highest
Ranked Alamo Customer Service the Lowest
Alamo Customer Service Score by Gender
Alamo's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alamo.
Male
1.5/5
Female
1.5/5
Alamo Customer Service Score by Ethnicity
Alamo's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alamo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Alamo Customer Service Score by Age
Alamo's Customer Service score was rated 1.5 stars by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Alamo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 1.5 | 41-45 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Alamo Customer Service Score by Usage
Alamo's Customer Service score was rated 1.5 stars by customers who have used Alamo's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Alamo Customer Service Score by Industry
Alamo's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Alamo as an Employer
3.5/5
Alamo has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Alamo scored a -84 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Alamo would recommend the brand to a friend. ENPS measures how likely Alamo employees would recommend working at Alamo to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 37% | Promoters |
|---|---|
| 50% | Passive |
| 13% | Detractors |
