-67
NPS
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Alamo Group
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About Alamo Group's Brand
Alamo Group Inc. is engaged in the design, manufacture, distribution and service of equipment for right-of-way maintenance and agriculture
Brand at a Glance
58%
Customer Loyalty
2.8/5
Product Quality
3/5
Pricing
2.6/5
Customer Service
Alamo Group NPS
Alamo Group's Net Promoter Score (NPS) is a -67 with 11% Promoters, 11% Passives, and 78% Detractors. Net Promoter Score tracks whether Alamo Group's customers would recommend using the product based on a scale of -100 to 100.
Alamo Group Overall NPS
| 11% | Promoters |
|---|---|
| 11% | Passives |
| 78% | Detractors |
Alamo Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2023 -25 | Feb 2023 | -25 |
May 2023 -40 | May 2023 | -40 |
Feb 2024 -51 | Feb 2024 | -51 |
Mar 2024 -57 | Mar 2024 | -57 |
Jan 2025 -63 | Jan 2025 | -63 |
Mar 2025 -66 | Mar 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alamo Group NPS by Gender
Alamo Group's NPS was rated -75 by Male customers on Comparably.
Male
-75
Alamo Group's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
N/A
Alamo Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Alamo Group Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Alamo Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alamo Group Customer Loyalty Score by Gender
Alamo Group's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Alamo Group Product Quality
2.8/5
Alamo Group has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Alamo Group Product Information
Alamo Group’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://alamo-group.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Alamo Group Product Quality
Alamo Group's Product Quality score was rated highest by Male customers.
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Ranked Alamo Group Product Quality the Highest
Alamo Group Product Quality Score by Gender
Alamo Group's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Alamo Group.
Male
2.5/5
Female
N/A
Alamo Group Pricing
Alamo Group ROI & Value For Money
3/5
Alamo Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Alamo Group ROI
Alamo Group's ROI score was rated highest by Male customers.
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Ranked Alamo Group ROI the Highest
Alamo Group ROI Score by Gender
Alamo Group's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Alamo Group Customer Satisfaction (CSAT)
Alamo Group Customer Satisfaction (CSAT) Score
38 / 100
Alamo Group has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
25%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alamo Group Customer Satisfaction
Alamo Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Alamo Group Customer Satisfaction the Highest
Alamo Group Customer Satisfaction Score by Gender
Alamo Group's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alamo Group.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Alamo Group Customer Service
2.6/5
Alamo Group has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Alamo Group's Customer Service
Address
1627 E WALNUT, Seguin, TX
Website
http://alamo-group.com
Phone Number
830-379-1480
Quick Insights into Alamo Group Customer Service
Alamo Group's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Alamo Group's Customer Service score.
Ranked Alamo Group Customer Service the Highest
Alamo Group Customer Service Score by Gender
Alamo Group's Customer Service score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alamo Group.
Male
2.2/5
Female
N/A
Alamo Group as an Employer
3.4/5
Alamo Group has a 3.4/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Alamo Group scored a -67 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Alamo Group would recommend the brand to a friend. ENPS measures how likely Alamo Group employees would recommend working at Alamo Group to a friend.
Net Promoter Score
-67
NPS Score
| 11% | Promoters |
|---|---|
| 11% | Passive |
| 78% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 26% | Promoters |
|---|---|
| 26% | Passive |
| 48% | Detractors |
