30
NPS
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AlayaCare
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About AlayaCare's Brand
AlayaCare is a start-up delivering a software solution
Brand at a Glance
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
AlayaCare NPS
AlayaCare's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether AlayaCare's customers would recommend using the product based on a scale of -100 to 100.
AlayaCare Overall NPS
| 58% | Promoters |
|---|---|
| 14% | Passives |
| 28% | Detractors |
AlayaCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 30 | Aug 2020 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlayaCare NPS by Usage
AlayaCare's NPS was rated the highest by customers who have used AlayaCare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
2 to 5 Years 7 | 2 to 5 Years | 7 |
AlayaCare Product Quality
4/5
AlayaCare has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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AlayaCare Product Information
AlayaCare serves markets in the United States, Middle-East and Africa, Australia, and Canada. AlayaCare supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
AlayaCare’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.alayacare.com/
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
SaaS
Languages Supported
English
French
Product Type
Home Care Software
Home Health Care Software
Patient Portal Software
AlayaCare Pricing
AlayaCare ROI & Value For Money
4/5
AlayaCare has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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AlayaCare Pricing Plans
AlayaCare has a pricing structure that accommodates small, medium, and large businesses.
Who Uses AlayaCare?
Small Businesses
Medium Businesses
Large Enterprises
AlayaCare Customer Service
5/5
AlayaCare has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About AlayaCare's Customer Service
Address
suite 2110, Toronto, KS United States of America
Website
http://www.alayacare.com/
Phone Number
(855) 858-5214
Consumer vs. Employees
AlayaCare scored a 30 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of AlayaCare would recommend the brand to a friend. ENPS measures how likely AlayaCare employees would recommend working at AlayaCare to a friend.
Net Promoter Score
30
NPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
