33
NPS
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Albanese Confectionery Group, Inc
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About Albanese Confectionery Group, Inc's Brand
Albanese is a confectionery manufacturer, retailer, and distributor. For more than 30 years, we’ve made the World’s Best Gummies and Chocolates in the United States by using our simple recipe for success: putting flavor and texture first, always finding a better way, and never taking ourselves too seriously. Our gummies and chocolates taste different because we’re different. All of our gummies, chocolates, and nuts are made at our factory located in the heart of the Midwest. We only produce the highest quality ingredients sourced exclusively from American and European growers. We’re best known for our 12 Flavor Gummi Bears®, but we have lots of fan favorites. If you like sour, our sour options that start sour, and stay sour, will surely make you pucker up! We appreciate our sugar-free and natural gummi fanatics too – we even mastered the Ultimate™ 8 Flavor Gummi Bears™ that elevate the tasting experience! Remember, always Look for the Gummi with the “A” on the Tummy!
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
4.1/5
Pricing
4.4/5
Customer Service
Albanese Confectionery Group, Inc NPS
Albanese Confectionery Group, Inc's Net Promoter Score (NPS) is a 33 with 60% Promoters, 13% Passives, and 27% Detractors. Net Promoter Score tracks whether Albanese Confectionery Group, Inc's customers would recommend using the product based on a scale of -100 to 100.
Albanese Confectionery Group, Inc Overall NPS
| 60% | Promoters |
|---|---|
| 13% | Passives |
| 27% | Detractors |
Albanese Confectionery Group, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
May 2023 17 | May 2023 | 17 |
Sep 2023 29 | Sep 2023 | 29 |
Feb 2024 13 | Feb 2024 | 13 |
Apr 2024 30 | Apr 2024 | 30 |
May 2024 18 | May 2024 | 18 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 29 | Nov 2024 | 29 |
Jan 2025 34 | Jan 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Albanese Confectionery Group, Inc NPS by Gender
Albanese Confectionery Group, Inc's NPS was rated 100 by Male customers on Comparably.
Male
100
Albanese Confectionery Group, Inc's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Albanese Confectionery Group, Inc's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Albanese Confectionery Group, Inc NPS by Ethnicity
Albanese Confectionery Group, Inc's NPS was rated 100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Albanese Confectionery Group, Inc NPS by Age
Albanese Confectionery Group, Inc's NPS was rated 100 points by customers ages 18-25 on Comparably.
Albanese Confectionery Group, Inc NPS by Usage
Albanese Confectionery Group, Inc's NPS was rated 100 points by customers who have used Albanese Confectionery Group, Inc's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Albanese Confectionery Group, Inc Customer Reviews
Out of the 4 Albanese Confectionery Group, Inc customer reviews 4 were positive and 0 were constructive. Albanese Confectionery Group, Inc customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Albanese Confectionery Group, Inc Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Albanese Confectionery Group, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Albanese Confectionery Group, Inc Customer Loyalty Score by Gender
Albanese Confectionery Group, Inc's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Albanese Confectionery Group, Inc Customer Loyalty Score by Ethnicity
Albanese Confectionery Group, Inc's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Albanese Confectionery Group, Inc Customer Loyalty Score by Age
Albanese Confectionery Group, Inc's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Albanese Confectionery Group, Inc Customer Loyalty Score by Usage
Albanese Confectionery Group, Inc's Customer Loyalty score was rated 100% by customers who have used Albanese Confectionery Group, Inc's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Albanese Confectionery Group, Inc Product Quality
3.4/5
Albanese Confectionery Group, Inc has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Albanese Confectionery Group, Inc Product Information
Albanese Confectionery Group, Inc’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Manufacturing and Machinery
Quick Insights into Albanese Confectionery Group, Inc Product Quality
Albanese Confectionery Group, Inc's Product Quality score was rated highest by customers ages 18-25.
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Ranked Albanese Confectionery Group, Inc Product Quality the Highest
Albanese Confectionery Group, Inc Product Quality Score by Gender
Albanese Confectionery Group, Inc's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Albanese Confectionery Group, Inc Product Quality Score by Ethnicity
Albanese Confectionery Group, Inc's Product Quality score was rated 5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Albanese Confectionery Group, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 5 | Caucasian | 5 |
Albanese Confectionery Group, Inc Product Quality Score by Age
Albanese Confectionery Group, Inc's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Albanese Confectionery Group, Inc.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
Albanese Confectionery Group, Inc Product Quality Score by Usage
Albanese Confectionery Group, Inc's Product Quality score was rated 5 stars by customers who have used Albanese Confectionery Group, Inc's products/services for 2 to 5 Years.
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Albanese Confectionery Group, Inc Pricing
Albanese Confectionery Group, Inc ROI & Value For Money
4.1/5
Albanese Confectionery Group, Inc has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Albanese Confectionery Group, Inc ROI
Albanese Confectionery Group, Inc's ROI score was rated highest by Male customers.
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Ranked Albanese Confectionery Group, Inc ROI the Highest
Albanese Confectionery Group, Inc ROI Score by Gender
Albanese Confectionery Group, Inc's ROI score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Albanese Confectionery Group, Inc.
Male
4.8/5
Female
N/A
Albanese Confectionery Group, Inc ROI Score by Ethnicity
Albanese Confectionery Group, Inc's ROI score was rated 4.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Albanese Confectionery Group, Inc.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
Albanese Confectionery Group, Inc ROI Score by Age
Albanese Confectionery Group, Inc's ROI score was rated 4.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
Albanese Confectionery Group, Inc ROI Score by Usage
Albanese Confectionery Group, Inc's ROI score was rated 4.6 stars by customers who have used Albanese Confectionery Group, Inc's products/services for 2 to 5 Years.
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Albanese Confectionery Group, Inc Customer Satisfaction (CSAT)
Albanese Confectionery Group, Inc Customer Satisfaction (CSAT) Score
65 / 100
Albanese Confectionery Group, Inc has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
58%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Albanese Confectionery Group, Inc Customer Satisfaction
Albanese Confectionery Group, Inc's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Albanese Confectionery Group, Inc Customer Satisfaction the Highest
Albanese Confectionery Group, Inc Customer Satisfaction Score by Gender
Albanese Confectionery Group, Inc's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Albanese Confectionery Group, Inc.
80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Albanese Confectionery Group, Inc Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Albanese Confectionery Group, Inc's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Albanese Confectionery Group, Inc.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Albanese Confectionery Group, Inc Customer Satisfaction Score by Age
Albanese Confectionery Group, Inc's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Albanese Confectionery Group, Inc.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Albanese Confectionery Group, Inc Customer Satisfaction Score by Usage
Albanese Confectionery Group, Inc's Customer Satisfaction score was rated 100 points by customers who have used Albanese Confectionery Group, Inc's products/services for 2 to 5 Years.
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Albanese Confectionery Group, Inc Customer Service
4.4/5
Albanese Confectionery Group, Inc has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Albanese Confectionery Group, Inc's Customer Service
Address
5441 E Lincoln Hwy, Merrillville, IN 46410
Website
https://www.albanesecandy.com/
Phone Number
2199421877
Albanese Confectionery Group, Inc's Social Links
Quick Insights into Albanese Confectionery Group, Inc Customer Service
Albanese Confectionery Group, Inc's Customer Service score was rated highest by Caucasian customers.
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Ranked Albanese Confectionery Group, Inc Customer Service the Highest
Albanese Confectionery Group, Inc Customer Service Score by Gender
Albanese Confectionery Group, Inc's Customer Service score was rated 4.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Albanese Confectionery Group, Inc.
Male
4.8/5
Female
N/A
Albanese Confectionery Group, Inc Customer Service Score by Ethnicity
Albanese Confectionery Group, Inc's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Albanese Confectionery Group, Inc.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Albanese Confectionery Group, Inc Customer Service Score by Age
Albanese Confectionery Group, Inc's Customer Service score was rated 4.8 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
Albanese Confectionery Group, Inc Customer Service Score by Usage
Albanese Confectionery Group, Inc's Customer Service score was rated 4.8 stars by customers who have used Albanese Confectionery Group, Inc's products/services for 2 to 5 Years.
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Albanese Confectionery Group, Inc as an Employer
4.6/5
Albanese Confectionery Group, Inc has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of Albanese Confectionery Group, Inc
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Albanese Confectionery Group, Inc scored a 33 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Albanese Confectionery Group, Inc would recommend the brand to a friend. ENPS measures how likely Albanese Confectionery Group, Inc employees would recommend working at Albanese Confectionery Group, Inc to a friend.
Net Promoter Score
33
NPS Score
| 60% | Promoters |
|---|---|
| 13% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
