Albert NPS & Customer Reviews

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Albert

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Albert

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About Albert's Brand

Albert offers a team of financial experts at your fingertips.

Brand at a Glance

72%

Customer Loyalty

2.7/5

Product Quality

2.7/5

Pricing

2.6/5

Customer Service

Albert NPS

Albert's Net Promoter Score (NPS) is a -25 with 32% Promoters, 11% Passives, and 57% Detractors. Net Promoter Score tracks whether Albert's customers would recommend using the product based on a scale of -100 to 100.

Albert Overall NPS

-25

NPS

32%	Promoters
11%	Passives
57%	Detractors

Albert NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 -26	Aug 2024	-26
Sep 2024 -26	Sep 2024	-26
Oct 2024 -26	Oct 2024	-26
Dec 2024 -26	Dec 2024	-26
Jan 2025 -26	Jan 2025	-26
Feb 2025 -26	Feb 2025	-26
Mar 2025 -26	Mar 2025	-26
May 2025 -26	May 2025	-26
Jul 2025 -26	Jul 2025	-26
Aug 2025 -26	Aug 2025	-26
Oct 2025 -26	Oct 2025	-26
Nov 2025 -26	Nov 2025	-26

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Albert NPS by Gender

Male customers rated Albert's NPS 7 points higher than Female customers.

Male

-27

Albert's NPS was rated -27 by Male customers on Comparably.

31%

Promoters

11%

Passives

58%

Detractors

Female

-34

Albert's NPS was rated -34 by Female customers on Comparably.

27%

Promoters

12%

Passives

61%

Detractors

Albert NPS by Ethnicity

Albert's NPS was rated the highest by Native American customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -34	Caucasian	-34
Hispanic or Latino -29	Hispanic or Latino	-29
African American/Black -28	African American/Black	-28
Asian or Pacific Islander -8	Asian or Pacific Islander	-8
Native American 37	Native American	37
Other -51	Other	-51

Albert NPS by Age

Albert's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

15%

52%

26-30

29%

10%

61%

31-35

29%

63%

36-40

27%

64%

41-45

34%

17%

49%

46-50

13%

10%

77%

51-55

27%

23%

50%

56-60

35%

60%

61-65

23%

69%

66+

29%

71%

Albert NPS by Usage

Albert's NPS was rated the highest by customers who have used Albert's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -39	Less than 1 Year	-39
1 to 2 Years -22	1 to 2 Years	-22
2 to 5 Years -8	2 to 5 Years	-8
5 to 10 Years -40	5 to 10 Years	-40

Albert Customer Reviews

Out of the 105 Albert customer reviews 45 were positive and 60 were constructive. Albert customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Albert Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Albert users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Albert Customer Loyalty Score by Gender

Female customers rated Albert's Customer Loyalty score 3% higher than Male customers.

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Male

73%

Yes

Female

76%

Yes

Albert Customer Loyalty Score by Ethnicity

Albert's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Albert Customer Loyalty Score by Age

Albert's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 67%	18-25	67%
26-30 78%	26-30	78%
31-35 74%	31-35	74%
36-40 74%	36-40	74%
41-45 85%	41-45	85%
46-50 58%	46-50	58%
51-55 90%	51-55	90%
56-60 64%	56-60	64%
61-65 65%	61-65	65%
66+ 87%	66+	87%

Albert Customer Loyalty Score by Usage

Albert's Customer Loyalty score was rated the highest by customers who have used Albert's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	72%
1 to 2 Years	79%
2 to 5 Years	84%
5 to 10 Years	10%

Albert Customer Loyalty Score by Industry

Albert's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Consulting industry customers.

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Tech	66%
Accounting	63%
Aerospace and Aviation	75%
Arts and Entertainment	64%
Automotive and Transportation	89%
Business and Consumer Services	82%
Construction	74%
Consulting	28%
Consumer Goods	64%
Consumer Services	82%
Education	84%
Government and Public Policy	74%
Healthcare, Hospitals and Medicine	77%
Hospitality	90%
Insurance	82%
Manufacturing and Machinery	64%
Restaurants	78%
Retail	81%
Warehousing	87%

Albert Product Quality

2.7/5

Albert has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Albert Product Information

Albert’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Albert's product the highest. Reviewers from the Automotive and Transportation industry rated Albert the lowest at 2.9.

Website: https://albert.com/

Company Size: 11-50 Employees

Quick Insights into Albert Product Quality

Albert's Product Quality score was rated highest by Native American customers, and rated lowest by customers from the Consumer Goods industry.

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Ranked Albert Product Quality the Highest

Native American	4.5
Consumer Services	3.9
51-55	3.1

Ranked Albert Product Quality the Lowest

Other	2
61-65	1.7
Consumer Goods	1.5

Albert Product Quality Score by Gender

Female customers rated Albert's Product Quality score 0.1 stars higher than Male customers.

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Male

2.6/5

Female

2.7/5

Albert Product Quality Score by Ethnicity

Albert's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 2.9	Hispanic or Latino	2.9
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Native American 4.5	Native American	4.5
Other 2	Other	2

Albert Product Quality Score by Age

Albert's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.8	18-25	2.8
26-30 2.7	26-30	2.7
31-35 2.6	31-35	2.6
36-40 2.7	36-40	2.7
41-45 2.9	41-45	2.9
46-50 2.1	46-50	2.1
51-55 3.1	51-55	3.1
56-60 2.6	56-60	2.6
61-65 1.7	61-65	1.7
66+ 2.7	66+	2.7

Albert Product Quality Score by Usage

Albert's Product Quality score was rated the highest by customers who have used Albert's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
1 to 2 Years	2.8
2 to 5 Years	3
5 to 10 Years	2.9

Albert Product Quality Score by Industry

Albert's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Consumer Goods industry customers.

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Tech	2.5
Accounting	2.3
Aerospace and Aviation	3.3
Arts and Entertainment	2.5
Automotive and Transportation	2.9
Business and Consumer Services	2.5
Construction	2.7
Consulting	1.5
Consumer Goods	1.5
Consumer Services	3.9
Education	2.3
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	2.5
Hospitality	3.6
Insurance	3
Manufacturing and Machinery	2.2
Restaurants	2.9
Retail	3.3
Warehousing	3.2

Albert Pricing

Albert ROI & Value For Money

2.7/5

Albert has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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Albert Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Albert.

Quick Insights into Albert ROI

Albert's ROI score was rated highest by Native American customers, and rated lowest by customers from the Consumer Goods industry.

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Ranked Albert ROI the Highest

Native American	3.9
Aerospace and Aviation	3.6
66+	3.3

Ranked Albert ROI the Lowest

Other	2.1
61-65	1.7
Consumer Goods	1.5

Albert ROI Score by Gender

Male customers rated Albert's ROI score 0.1 stars higher than Female customers.

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Male

2.6/5

Female

2.5/5

Albert ROI Score by Ethnicity

Albert's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.7	Hispanic or Latino	2.7
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 2.4	Asian or Pacific Islander	2.4
Native American 3.9	Native American	3.9
Other 2.1	Other	2.1

Albert ROI Score by Age

Albert's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.6	18-25	2.6
26-30 2.5	26-30	2.5
31-35 2.4	31-35	2.4
36-40 2.6	36-40	2.6
41-45 2.9	41-45	2.9
46-50 2	46-50	2
51-55 2.9	51-55	2.9
56-60 2.6	56-60	2.6
61-65 1.7	61-65	1.7
66+ 3.3	66+	3.3

Albert ROI Score by Usage

Albert's ROI score was rated the highest by customers who have used Albert's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.7
2 to 5 Years	3
5 to 10 Years	3.2

Albert ROI Score by Industry

Albert's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Consumer Goods industry customers.

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Tech	2.3
Accounting	2.1
Aerospace and Aviation	3.6
Arts and Entertainment	2.5
Automotive and Transportation	2.7
Business and Consumer Services	1.5
Construction	2.6
Consulting	1.5
Consumer Goods	1.5
Consumer Services	3.2
Education	2.2
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	2.5
Hospitality	3
Insurance	2.8
Manufacturing and Machinery	2.2
Restaurants	3.1
Retail	2.9
Warehousing	3.1

Albert Customer Satisfaction (CSAT)

Albert Customer Satisfaction (CSAT) Score

44 / 100

Albert has an overall Customer Satisfaction score of 44 rated by its users and customers.

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Very Satisfied	23%
Satisfied	21%
Neither Satisfied nor Dissatisfied	18%
Dissatisfied	13%
Very Dissatisfied	25%

Very Satisfied

23%

Satisfied

21%

Neither Satisfied nor Dissatisfied

18%

Dissatisfied

13%

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Albert Customer Satisfaction

Albert's Customer Satisfaction score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Consulting industry.

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Ranked Albert Customer Satisfaction the Highest

Consumer Services	78%
Native American	72%
41-45	54%

Ranked Albert Customer Satisfaction the Lowest

Other	31%
46-50	29%
Consulting	0%

Albert Customer Satisfaction Score by Gender

Female customers rated Albert's Customer Satisfaction score 3 points higher than Male customers.

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40 / 100

Male

	Very Satisfied	18%
	Satisfied	22%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	12%
	Very Dissatisfied	33%

43 / 100

Female

	Very Satisfied	22%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	15%
	Very Dissatisfied	26%

Albert Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Albert's Customer Satisfaction (CSAT) score was rated 42% according to Caucasian users and customers.

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42 / 100

Very Satisfied	19%
Satisfied	23%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	14%
Very Dissatisfied	28%

Very Satisfied

19%

Satisfied

23%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

14%

Very Dissatisfied

28%

CSAT according to Hispanic or Latino

Albert's Customer Satisfaction (CSAT) score was rated 39% according to Hispanic or Latino users and customers.

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39 / 100

Very Satisfied	22%
Satisfied	17%
Neither Satisfied nor Dissatisfied	26%
Dissatisfied	13%
Very Dissatisfied	22%

Very Satisfied

22%

Satisfied

17%

Neither Satisfied nor Dissatisfied

26%

Dissatisfied

13%

Very Dissatisfied

22%

CSAT according to African American/Black

Albert's Customer Satisfaction (CSAT) score was rated 44% according to African American/Black users and customers.

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44 / 100

Very Satisfied	23%
Satisfied	21%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	18%
Very Dissatisfied	23%

Very Satisfied

23%

Satisfied

21%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

18%

Very Dissatisfied

23%

CSAT according to Asian or Pacific Islander

Albert's Customer Satisfaction (CSAT) score was rated 39% according to Asian or Pacific Islander users and customers.

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39 / 100

Very Satisfied	24%
Satisfied	15%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	8%
Very Dissatisfied	38%

Very Satisfied

24%

Satisfied

15%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

38%

CSAT according to Native American

Albert's Customer Satisfaction (CSAT) score was rated 72% according to Native American users and customers.

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72 / 100

Very Satisfied	29%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

14%

CSAT according to Other

Albert's Customer Satisfaction (CSAT) score was rated 31% according to Other users and customers.

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31 / 100

Very Satisfied	19%
Satisfied	12%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	7%
Very Dissatisfied	51%

Very Satisfied

19%

Satisfied

12%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

51%

Albert Customer Satisfaction Score by Age

Albert's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

46%

26-30

36%

31-35

40%

36-40

40%

41-45

54%

46-50

29%

51-55

42%

56-60

50%

61-65

33%

66+

43%

Albert Customer Satisfaction Score by Usage

Albert's Customer Satisfaction score was rated the highest by customers who have used Albert's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	40
1 to 2 Years	45
2 to 5 Years	45

Albert Customer Satisfaction Score by Industry

Albert's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Consulting industry customers.

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{
	"title": "Albert Customer Satisfaction Score by Industry",
	"text": "Albert's Customer Satisfaction score was rated the highest by Consumer Services industry customers, and the lowest by Consulting industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 39,
			"stars": 0,
			"csatScore": 39,
			"text": "Albert's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 39
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 19,
			"stars": 0,
			"csatScore": 19,
			"text": "Albert's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 19
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 64,
			"stars": 0,
			"csatScore": 64,
			"text": "Albert's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 64
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Albert's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "Albert's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Albert's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Albert's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Albert's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Albert's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 78
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 37,
			"stars": 0,
			"csatScore": 37,
			"text": "Albert's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 37
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Albert's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Albert's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Albert's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Albert's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Albert's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Albert's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Albert's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		}
	]
}

Tech	39
Accounting	19
Aerospace and Aviation	64
Arts and Entertainment	50
Automotive and Transportation	51
Construction	40
Consulting	0
Consumer Goods	20
Consumer Services	78
Education	37
Government and Public Policy	50
Healthcare, Hospitals and Medicine	40
Hospitality	67
Manufacturing and Machinery	40
Restaurants	57
Retail	50
Warehousing	43

Albert Customer Service

2.6/5

Albert has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.

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About Albert's Customer Service

Website

https://albert.com/

Phone Number

03-5333-3703

Quick Insights into Albert Customer Service

Albert's Customer Service score was rated highest by Native American customers, and rated lowest by customers from the Consumer Goods industry.

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Ranked Albert Customer Service the Highest

Native American	3.5
Warehousing	3.3
51-55	2.9

Ranked Albert Customer Service the Lowest

Other	1.9
61-65	1.8
Consumer Goods	1.5

Albert Customer Service Score by Gender

Male customers rated Albert's Customer Service score 0.1 stars higher than Female customers.

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Male

2.5/5

Female

2.4/5

Albert Customer Service Score by Ethnicity

Albert's Customer Service score was rated the highest by Native American customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9
Native American 3.5	Native American	3.5
Other 1.9	Other	1.9

Albert Customer Service Score by Age

Albert's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 2.5	18-25	2.5
26-30 2.5	26-30	2.5
31-35 2.3	31-35	2.3
36-40 2.5	36-40	2.5
41-45 2.8	41-45	2.8
46-50 2	46-50	2
51-55 2.9	51-55	2.9
56-60 2.6	56-60	2.6
61-65 1.8	61-65	1.8
66+ 2.8	66+	2.8

Albert Customer Service Score by Usage

Albert's Customer Service score was rated the highest by customers who have used Albert's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.7
2 to 5 Years	2.8
5 to 10 Years	1.9

Albert Customer Service Score by Industry

Albert's Customer Service score was rated the highest by Warehousing industry customers, and the lowest by Consumer Goods industry customers.

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Tech	2.3
Accounting	2.1
Aerospace and Aviation	3
Arts and Entertainment	1.6
Automotive and Transportation	2.7
Business and Consumer Services	1.8
Construction	2.5
Consulting	1.5
Consumer Goods	1.5
Consumer Services	2.8
Education	2.1
Government and Public Policy	2.5
Healthcare, Hospitals and Medicine	2.4
Hospitality	3
Insurance	2.8
Manufacturing and Machinery	2.2
Restaurants	3
Retail	3
Warehousing	3.3

Albert as an Employer

2.8/5

Albert has a 2.8/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of Albert

Yinon Ravid

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Albert scored a -25 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Albert would recommend the brand to a friend. ENPS measures how likely Albert employees would recommend working at Albert to a friend.

Net Promoter Score

-25

NPS Score

32%	Promoters
11%	Passive
57%	Detractors

Employee Net Promoter Score

-7

eNPS Score

40%	Promoters
13%	Passive
47%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail