0
NPS
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Alector
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About Alector's Brand
We are harnessing the immune system to treat neurodegeneration and cancer.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Alector NPS
Alector's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Alector's customers would recommend using the product based on a scale of -100 to 100.
Alector Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Alector NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 0 | Feb 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alector Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alector users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alector Product Quality
1.5/5
Alector has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alector's overall Product Quality score rated by its users and customers.
Alector Product Information
Alector’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://alector.com
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Alector Pricing
Alector ROI & Value For Money
1.5/5
Alector has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alector's overall ROI score rated by its users and customers.
Alector Customer Service
1.5/5
Alector has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alector's overall Customer Service score rated by its users and customers.
About Alector's Customer Service
Address
131 Oyster Point Blvd, Suite 600, South San Francisco, CA 94080
Website
http://alector.com
Phone Number
9252003031
Consumer vs. Employees
Alector scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Alector would recommend the brand to a friend. ENPS measures how likely Alector employees would recommend working at Alector to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
