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NPS
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Brand Page
Aledade
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About Aledade's Brand
Aledade is a new company with an old-fashioned goal: putting doctors back in control of health care
Brand at a Glance
63%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Aledade NPS
Aledade's Net Promoter Score (NPS) is a -1 with 35% Promoters, 29% Passives, and 36% Detractors. Net Promoter Score tracks whether Aledade's customers would recommend using the product based on a scale of -100 to 100.
Aledade Overall NPS
| 35% | Promoters |
|---|---|
| 29% | Passives |
| 36% | Detractors |
Aledade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jan 2023 80 | Jan 2023 | 80 |
Jan 2024 29 | Jan 2024 | 29 |
Feb 2024 11 | Feb 2024 | 11 |
May 2024 20 | May 2024 | 20 |
Jul 2024 18 | Jul 2024 | 18 |
Dec 2024 8 | Dec 2024 | 8 |
Feb 2025 0 | Feb 2025 | 0 |
Jan 2026 -1 | Jan 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aledade Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Aledade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Aledade Product Quality
3/5
Aledade has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Aledade's overall Product Quality score rated by its users and customers.
Aledade Product Information
Aledade’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.aledade.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Healthcare
Aledade Pricing
Aledade ROI & Value For Money
3.3/5
Aledade has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Aledade Customer Satisfaction (CSAT)
Aledade Customer Satisfaction (CSAT) Score
50 / 100
Aledade has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aledade Customer Service
3.2/5
Aledade has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Aledade's Customer Service
Address
Bethesda, MD
Website
http://www.aledade.com
Phone Number
202-803-7979
Aledade as an Employer
3.3/5
Aledade has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Aledade scored a -1 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Aledade would recommend the brand to a friend. ENPS measures how likely Aledade employees would recommend working at Aledade to a friend.
Net Promoter Score
-1
NPS Score
| 35% | Promoters |
|---|---|
| 29% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
