-100
NPS
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Brand Page
Alepo
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About Alepo's Brand
Alepo is a leading provider of IT and network infrastructure software solutions for communications service providers worldwide.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Alepo NPS
Alepo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Alepo's customers would recommend using the product based on a scale of -100 to 100.
Alepo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Alepo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -100 | Dec 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alepo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alepo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alepo Product Quality
5/5
Alepo has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alepo's overall Product Quality score rated by its users and customers.
Alepo Product Information
Alepo’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.alepo.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Alepo Pricing
Alepo ROI & Value For Money
2.5/5
Alepo has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alepo's overall ROI score rated by its users and customers.
Alepo Customer Satisfaction (CSAT)
Alepo Customer Satisfaction (CSAT) Score
100 / 100
Alepo has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alepo Customer Service
5/5
Alepo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alepo's overall Customer Service score rated by its users and customers.
About Alepo's Customer Service
Address
3415 Greystone Drive Suite 104, Austin, TX 78701
Website
http://www.alepo.com
Phone Number
512-879-1030
Alepo's Social Links
Alepo as an Employer
Consumer vs. Employees
Alepo scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Alepo would recommend the brand to a friend. ENPS measures how likely Alepo employees would recommend working at Alepo to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
