37
NPS
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AlertMedia
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About AlertMedia's Brand
As the fastest-growing emergency mass communications and monitoring company, AlertMedia helps some of the world’s largest organizations keep their people safe.
Brand at a Glance
63%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
AlertMedia NPS
AlertMedia's Net Promoter Score (NPS) is a 37 with 63% Promoters, 11% Passives, and 26% Detractors. Net Promoter Score tracks whether AlertMedia's customers would recommend using the product based on a scale of -100 to 100.
AlertMedia Overall NPS
| 63% | Promoters |
|---|---|
| 11% | Passives |
| 26% | Detractors |
AlertMedia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 80 | Feb 2021 | 80 |
Aug 2021 71 | Aug 2021 | 71 |
Sep 2021 75 | Sep 2021 | 75 |
Nov 2021 55 | Nov 2021 | 55 |
Feb 2022 60 | Feb 2022 | 60 |
Mar 2022 63 | Mar 2022 | 63 |
Sep 2022 49 | Sep 2022 | 49 |
Oct 2022 54 | Oct 2022 | 54 |
Nov 2022 46 | Nov 2022 | 46 |
Dec 2022 49 | Dec 2022 | 49 |
Jul 2023 40 | Jul 2023 | 40 |
Aug 2025 37 | Aug 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlertMedia Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of AlertMedia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AlertMedia Product Quality
3.7/5
AlertMedia has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AlertMedia's overall Product Quality score rated by its users and customers.
AlertMedia Product Information
AlertMedia serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. AlertMedia supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
AlertMedia’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.alertmedia.com
- Company Size
- 51-200 Employees
Industry
Tech
Enterprise
Mobile App
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Internal Communications Software
Emergency Notification Software
Push Notifications Software
AlertMedia Pricing
AlertMedia ROI & Value For Money
3.8/5
AlertMedia has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock AlertMedia's overall ROI score rated by its users and customers.
AlertMedia Pricing Plans
AlertMedia has a pricing structure that accommodates small, medium, and large businesses.
Who Uses AlertMedia?
Small Businesses
Medium Businesses
Large Enterprises
AlertMedia Customer Satisfaction (CSAT)
AlertMedia Customer Satisfaction (CSAT) Score
78 / 100
AlertMedia has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AlertMedia Customer Service
3.6/5
AlertMedia has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock AlertMedia's overall Customer Service score rated by its users and customers.
About AlertMedia's Customer Service
Address
901 S MoPac Expy Building 3 Suite 400, Austin, TX 78746
Website
https://www.alertmedia.com
Phone Number
(800) 826-0777
AlertMedia's Social Links
AlertMedia as an Employer
3.2/5
AlertMedia has a 3.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
AlertMedia scored a 37 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of AlertMedia would recommend the brand to a friend. ENPS measures how likely AlertMedia employees would recommend working at AlertMedia to a friend.
Net Promoter Score
37
NPS Score
| 63% | Promoters |
|---|---|
| 11% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
