-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Alexander Group
Marketing or Exec? Claim Your Free Account
About Alexander Group's Brand
Alexander Group’s management consulting services produce maximum revenue growth for clients.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
3/5
Customer Service
Alexander Group NPS
Alexander Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Alexander Group's customers would recommend using the product based on a scale of -100 to 100.
Alexander Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Alexander Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -100 | Nov 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alexander Group Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alexander Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alexander Group Product Quality
4/5
Alexander Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Alexander Group's overall Product Quality score rated by its users and customers.
Alexander Group Product Information
Alexander Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consulting
Alexander Group Pricing
Alexander Group ROI & Value For Money
4.5/5
Alexander Group has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alexander Group's overall ROI score rated by its users and customers.
Alexander Group Customer Satisfaction (CSAT)
Alexander Group Customer Satisfaction (CSAT) Score
100 / 100
Alexander Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alexander Group Customer Service
3/5
Alexander Group has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alexander Group's overall Customer Service score rated by its users and customers.
About Alexander Group's Customer Service
Address
8155 E Indian Bend Rd # 111, Scottsdale, AZ 85250
Website
http://www.alexandergroup.com/
Phone Number
4803155801
Alexander Group as an Employer
2.5/5
Alexander Group has a 2.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Alexander Group scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Alexander Group would recommend the brand to a friend. ENPS measures how likely Alexander Group employees would recommend working at Alexander Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
