-10
NPS
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Alexander Mann Solutions
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About Alexander Mann Solutions' Brand
Alexander Mann Solutions provides recruitment process outsourcing and consulting services.
Brand at a Glance
86%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Alexander Mann Solutions NPS
Alexander Mann Solutions's Net Promoter Score (NPS) is a -10 with 38% Promoters, 14% Passives, and 48% Detractors. Net Promoter Score tracks whether Alexander Mann Solutions's customers would recommend using the product based on a scale of -100 to 100.
Alexander Mann Solutions Overall NPS
| 38% | Promoters |
|---|---|
| 14% | Passives |
| 48% | Detractors |
Alexander Mann Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -22 | Jan 2022 | -22 |
Feb 2022 -10 | Feb 2022 | -10 |
Mar 2022 -18 | Mar 2022 | -18 |
Apr 2022 -25 | Apr 2022 | -25 |
Aug 2022 -8 | Aug 2022 | -8 |
Mar 2023 -13 | Mar 2023 | -13 |
Apr 2023 -19 | Apr 2023 | -19 |
May 2023 -24 | May 2023 | -24 |
Sep 2023 -17 | Sep 2023 | -17 |
Jan 2024 -22 | Jan 2024 | -22 |
Jun 2024 -15 | Jun 2024 | -15 |
Feb 2025 -9 | Feb 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alexander Mann Solutions Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Alexander Mann Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alexander Mann Solutions Product Quality
3.6/5
Alexander Mann Solutions has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Alexander Mann Solutions' overall Product Quality score rated by its users and customers.
Alexander Mann Solutions Product Information
Alexander Mann Solutions’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Alexander Mann Solutions Pricing
Alexander Mann Solutions ROI & Value For Money
3.8/5
Alexander Mann Solutions has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Alexander Mann Solutions Customer Satisfaction (CSAT)
Alexander Mann Solutions Customer Satisfaction (CSAT) Score
65 / 100
Alexander Mann Solutions has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alexander Mann Solutions Customer Service
3.6/5
Alexander Mann Solutions has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Alexander Mann Solutions' overall Customer Service score rated by its users and customers.
About Alexander Mann Solutions's Customer Service
Address
7-11 Bishopsgate, London, AR
Website
www.alexandermannsolutions.com
Phone Number
+44 (0)20 7832 2700
Alexander Mann Solutions as an Employer
3.7/5
Alexander Mann Solutions has a 3.7/5 stars for its overall company culture rated by their employees
top
25%
CEO of Alexander Mann Solutions
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alexander Mann Solutions scored a -10 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Alexander Mann Solutions would recommend the brand to a friend. ENPS measures how likely Alexander Mann Solutions employees would recommend working at Alexander Mann Solutions to a friend.
Net Promoter Score
-10
NPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
