-40
NPS
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Algoworks Technologies
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About Algoworks Technologies' Brand
Algoworks is a global artificial intelligence and engineering services firm. We combine human-centered design, engineering, and AI to help businesses define, build, and run technologies that drive outcomes. With 20+ years of experience, we’ve served Fortune 500 clients globally, helping them thrive at the intersection of technology and people.
Brand at a Glance
60%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
Algoworks Technologies NPS
Algoworks Technologies's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Algoworks Technologies's customers would recommend using the product based on a scale of -100 to 100.
Algoworks Technologies Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Algoworks Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Jul 2021 -50 | Jul 2021 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
Dec 2022 -25 | Dec 2022 | -25 |
Jan 2023 -40 | Jan 2023 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Algoworks Technologies Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Algoworks Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Algoworks Technologies Product Quality
3/5
Algoworks Technologies has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Algoworks Technologies' overall Product Quality score rated by its users and customers.
Algoworks Technologies Product Information
Algoworks Technologies’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.algoworks.com
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Algoworks Technologies Pricing
Algoworks Technologies ROI & Value For Money
2.8/5
Algoworks Technologies has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Algoworks Technologies Customer Satisfaction (CSAT)
Algoworks Technologies Customer Satisfaction (CSAT) Score
50 / 100
Algoworks Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Algoworks Technologies Customer Service
2.5/5
Algoworks Technologies has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Algoworks Technologies's Customer Service
Address
17 S Franklin Turnpike, Ramsey, NJ 07446
Website
http://www.algoworks.com
Phone Number
+1-877-284-1028
Algoworks Technologies's Social Links
Algoworks Technologies as an Employer
4.6/5
Algoworks Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Algoworks Technologies scored a -40 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Algoworks Technologies would recommend the brand to a friend. ENPS measures how likely Algoworks Technologies employees would recommend working at Algoworks Technologies to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 91% | Promoters |
|---|---|
| 6% | Passive |
| 3% | Detractors |
