-34
NPS
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Alien Technology
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About Alien Technology's Brand
Alien Technology supplies RFID technologies and products for apparel, item level tagging, transportation, life-sciences and many other apps.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.2/5
Customer Service
Alien Technology NPS
Alien Technology's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Alien Technology's customers would recommend using the product based on a scale of -100 to 100.
Alien Technology Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Alien Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Apr 2022 -33 | Apr 2022 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alien Technology Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Alien Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alien Technology Product Quality
2.7/5
Alien Technology has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Alien Technology's overall Product Quality score rated by its users and customers.
Alien Technology Product Information
Alien Technology’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Hardware and Devices
SaaS
Travel
Alien Technology Pricing
Alien Technology ROI & Value For Money
2.5/5
Alien Technology has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alien Technology's overall ROI score rated by its users and customers.
Alien Technology Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alien Technology Customer Service
2.2/5
Alien Technology has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Alien Technology's overall Customer Service score rated by its users and customers.
About Alien Technology's Customer Service
Address
845 Embedded Way, San Jose, CA
Website
http://www.alientechnology.com
Phone Number
(408)782-3900
Alien Technology as an Employer
3.3/5
Alien Technology has a 3.3/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Alien Technology scored a -34 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Alien Technology would recommend the brand to a friend. ENPS measures how likely Alien Technology employees would recommend working at Alien Technology to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 0% | Promoters |
|---|---|
| 17% | Passive |
| 83% | Detractors |
