-28
NPS
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Alight
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About Alight's Brand
Brand at a Glance
72%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.5/5
Customer Service
Alight NPS
Alight's Net Promoter Score (NPS) is a -28 with 31% Promoters, 10% Passives, and 59% Detractors. Net Promoter Score tracks whether Alight's customers would recommend using the product based on a scale of -100 to 100.
Alight Overall NPS
| 31% | Promoters |
|---|---|
| 10% | Passives |
| 59% | Detractors |
Alight NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -20 | Oct 2023 | -20 |
Nov 2023 -20 | Nov 2023 | -20 |
Jan 2024 -18 | Jan 2024 | -18 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -19 | Apr 2024 | -19 |
May 2024 -19 | May 2024 | -19 |
Nov 2024 -21 | Nov 2024 | -21 |
Feb 2026 -23 | Feb 2026 | -23 |
Mar 2026 -26 | Mar 2026 | -26 |
Apr 2026 -26 | Apr 2026 | -26 |
May 2026 -28 | May 2026 | -28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alight NPS by Gender
Male customers rated Alight's NPS 14 points higher than Female customers.
Male
-32
Alight's NPS was rated -32 by Male customers on Comparably.
31%
Promoters
6%
Passives
63%
Detractors
Female
-46
Alight's NPS was rated -46 by Female customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Alight NPS by Ethnicity
Alight's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
African American/Black 60 | African American/Black | 60 |
Other -14 | Other | -14 |
Alight NPS by Age
Alight's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Alight NPS by Usage
Alight's NPS was rated the highest by customers who have used Alight's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -12 | Less than 1 Year | -12 |
1 to 2 Years -11 | 1 to 2 Years | -11 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -34 | Over 10 Years | -34 |
Alight Customer Reviews
Out of the 4 Alight customer reviews 3 were positive and 1 was constructive. Alight customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Alight Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Alight users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alight Customer Loyalty Score by Gender
Male customers rated Alight's Customer Loyalty score 5% higher than Female customers.
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Male
72%
Yes
Female
67%
Yes
Alight Customer Loyalty Score by Ethnicity
Alight's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alight.
49
out of 100
Caucasian
100
out of 100
African American/Black
74
out of 100
Other
Alight Customer Loyalty Score by Age
Alight's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alight.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 70% | 26-30 | 70% |
31-35 100% | 31-35 | 100% |
51-55 78% | 51-55 | 78% |
61-65 78% | 61-65 | 78% |
66+ 49% | 66+ | 49% |
Alight Customer Loyalty Score by Usage
Alight's Customer Loyalty score was rated the highest by customers who have used Alight's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alight Customer Loyalty Score by Industry
Alight's Customer Loyalty score was rated the highest by Insurance industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Alight Product Quality
2.8/5
Alight has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Alight Product Information
Alight’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Alight's product the highest.
- Website
- https://alight.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into Alight Product Quality
Alight's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Insurance industry.
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Ranked Alight Product Quality the Highest
Ranked Alight Product Quality the Lowest
Alight Product Quality Score by Gender
Male customers rated Alight's Product Quality score 0.5 stars higher than Female customers.
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Male
2.4/5
Female
1.9/5
Alight Product Quality Score by Ethnicity
Alight's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2 | Other | 2 |
Alight Product Quality Score by Age
Alight's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.7 | 31-35 | 4.7 |
51-55 1.6 | 51-55 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Alight Product Quality Score by Usage
Alight's Product Quality score was rated the highest by customers who have used Alight's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Alight Product Quality Score by Industry
Alight's Product Quality score was rated 1.5 stars by both Aerospace and Aviation and Insurance industry customers.
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Alight Pricing
Alight ROI & Value For Money
2.6/5
Alight has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Alight Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Alight.
Quick Insights into Alight ROI
Alight's ROI score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Alight ROI the Highest
Ranked Alight ROI the Lowest
Alight ROI Score by Gender
Male customers rated Alight's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Alight ROI Score by Ethnicity
Alight's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alight.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 2.3 | Other | 2.3 |
Alight ROI Score by Age
Alight's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alight.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.6 | 31-35 | 4.6 |
51-55 1.7 | 51-55 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.5 | 66+ | 1.5 |
Alight ROI Score by Usage
Alight's ROI score was rated the highest by customers who have used Alight's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Alight ROI Score by Industry
Alight's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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Alight Customer Satisfaction (CSAT)
Alight Customer Satisfaction (CSAT) Score
44 / 100
Alight has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
20%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alight Customer Satisfaction
Alight's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Alight Customer Satisfaction the Highest
Ranked Alight Customer Satisfaction the Lowest
Alight Customer Satisfaction Score by Gender
Female customers rated Alight's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alight.
28 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 14% | |
Very Dissatisfied | 51% |
33 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Alight Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alight's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alight.
16 / 100
Very Satisfied
8%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
68%
CSAT according to African American/Black
Alight's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alight.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Alight's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alight.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%
Alight Customer Satisfaction Score by Age
Alight's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alight.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 51-55 | 33% | |||||||||||||||
| 66+ | 0% |
Alight Customer Satisfaction Score by Usage
Alight's Customer Satisfaction score was rated the highest by customers who have used Alight's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Alight Customer Satisfaction Score by Industry
Alight's Customer Satisfaction score was rated the highest by Insurance industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Alight Customer Satisfaction Score by Industry",
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}Alight Customer Service
2.5/5
Alight has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alight's overall Customer Service score rated by its users and customers.
About Alight's Customer Service
Website
https://alight.com/
Quick Insights into Alight Customer Service
Alight's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Insurance industry.
Sign Up to unlock insights into how customers have ranked Alight's Customer Service score.
Ranked Alight Customer Service the Highest
Ranked Alight Customer Service the Lowest
Alight Customer Service Score by Gender
Alight's Customer Service score was rated 2 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alight.
Male
2/5
Female
2/5
Alight Customer Service Score by Ethnicity
Alight's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alight.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 1.6 | Other | 1.6 |
Alight Customer Service Score by Age
Alight's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Alight.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4.5 | 31-35 | 4.5 |
51-55 1.7 | 51-55 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Alight Customer Service Score by Usage
Alight's Customer Service score was rated the highest by customers who have used Alight's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Alight Customer Service Score by Industry
Alight's Customer Service score was rated 1.5 stars by both Aerospace and Aviation and Insurance industry customers.
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Alight as an Employer
3.2/5
Alight has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Alight scored a -28 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Alight would recommend the brand to a friend. ENPS measures how likely Alight employees would recommend working at Alight to a friend.
Net Promoter Score
-28
NPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 37% | Promoters |
|---|---|
| 17% | Passive |
| 46% | Detractors |
